Senior Field Service Engineer – IOMS
Thermo Fisher Scientific
full-time
Posted on:
Location Type: Remote
Location: United Kingdom
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Job Level
About the role
- Provide on-site installation, maintenance, and repair of HR-ICP-MS, GD-MS and MC-ICP-MS instruments.
- Deliver outstanding customer service by resolving technical issues efficiently.
- Collaborate with internal teams to support customer success and find opportunities for improvement.
Requirements
- Degree or equivalent experience in Physics, Electronics, Chemistry, Engineering, or a related field.
- A minimum of three years’ experience with HR-ICP-MS and/or MC-ICP-MS instruments.
- Experience in a laboratory, technical support, or scientific instrumentation environment preferred.
- Proficient in English; additional European languages are an advantage.
- Excellent ability to solve problems effectively.
- Excellent communication and interpersonal skills.
- Proficiency with digital tools for documentation and reporting.
- Preparedness to travel widely throughout the UK and Europe (around 75% of the time), including overnight accommodations when necessary.
- A valid UK driver’s licence and passport are required.
Benefits
- Comprehensive onboarding, training, and mentoring programs.
- Competitive salary with performance-related bonus and benefits package.
- Company vehicle and tools necessary for field service work.
- Opportunities for career growth and development within a global organization.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
HR-ICP-MSGD-MSMC-ICP-MStechnical supportscientific instrumentationproblem solving
Soft skills
customer servicecommunicationinterpersonal skills
Certifications
valid UK driver’s licencepassport