Field Service Engineer
ZEISS Group
Field Service Engineer II – Electron Microscopy
Thermo Fisher Scientific
full-time
Posted on:
Location Type: Hybrid
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $35 - $52 per hour
Job Level
Mid-LevelSenior
About the role
- Conduct on-site installation of innovative equipment and follow testing procedures to ensure accurate working order
- Conduct on-site scheduled planned maintenance visits
- Provide diagnosis and repair support for customers and other field personnel
- Cultivate and develop positive working relationships with customers, system users, and company personnel
- Travel, often on short notice, to customer sites to resolve problems or support other field service personnel
- Complete and submit field service reports
- Provide training to customers and users on system maintenance
- Collaborate multi-functionally with product quality teams
- Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation
- Provide guidance for various reports including identifying and isolating outstanding problems with the system
- Act as a subject expert and resource for training
Requirements
- bachelor's degree or 4+ years equivalent education and experience in electronic systems
- 4+ years of hands-on technical experience installing, troubleshooting, repairing, and calibrating sophisticated analysis tools such as SEM, TEM, FIB, or similar systems
- A detailed understanding and extensive experience diagnosing and repairing ultra-high vacuum and high voltage systems
- Ability to deal effectively with customers
- Excellent interpersonal amicability; must have a professional working proficiency in English
- Consistent record of fixing innovative systems and subsystems down to the component level
- Literate in MS DOS and Windows software environments
- Able to read and interpret schematics
- Familiar with UHV phenomenon and technology
- Must have ability to acquire a valid passport and travel regionally and internationally as required
- Must possess a valid driver’s license
- Physical requirements include the ability to lift up to 50 lbs.
Benefits
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO)
- 10 paid holidays annually
- Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave)
- Accident and life insurance
- Short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
installationtroubleshootingrepairingcalibratingdiagnosingrepairing ultra-high vacuum systemsrepairing high voltage systemsreading schematicsusing SEMusing TEM
Soft skills
interpersonal skillscustomer serviceprofessional working proficiency in Englishcollaborationtrainingproblem-solvingrelationship buildingcommunication
Certifications
bachelor's degreevalid passportvalid driver's license
