Electric Service Engineering Specialist
E2 Consulting Engineers, Inc.
Field Service Engineer
ZEISS Group
full-time
Posted on:
Location Type: Hybrid
Location: Fremont • California • 🇺🇸 United States
Visit company websiteSalary
💰 $97,000 - $122,000 per year
Job Level
Mid-LevelSenior
About the role
- Responsible for installation, preventive maintenance, troubleshooting, and general upkeep of ZEISS semiconductor systems.
- Install, maintain, troubleshoot, and repair ZEISS 3D Tomo Inspection & Metrology Technology and Mask Shop Solutions.
- Perform hands-on operation, service, and upkeep of FIB-SEM systems.
- Complete service reports, quality forms, and expense documentation within set timelines.
- Manage spare parts inventory, including ordering and returns.
- Schedule and coordinate service activities with customers, maintaining clear communication with ZEISS Service Management and the Customer Interaction Center.
- Provide timely updates to customers and internal teams regarding equipment status and ongoing projects.
- Travel initially across the U.S. and later to Germany for in-depth training and collaboration with factory experts.
- Support the development and testing of new service strategies, create training materials, and conduct training sessions.
- Act as the primary liaison between the German factory, local support, management, and end customers.
Requirements
- Bachelor’s degree in Engineering, Optics, or Mechatronics preferred, or equivalent with 5 years of industry experience in optics or mechatronics.
- High customer orientation, flexibility, and willingness to work varying service hours.
- Ability to read and interpret electrical and mechanical engineering documentation and schematics.
- Technical experience in the semiconductor industry; experience in optics is preferred.
- Ability to work independently, strong hands-on skills, and assertiveness.
- Good written and verbal communication skills in English.
- Proficiency with Windows operating systems, word processing, email applications, and databases/CRM systems.
- Must be willing to travel periodically, including internationally.
Benefits
- Medical plans
- Retirement savings plan
- Paid time off
- Performance bonus or sales commissions
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
installationpreventive maintenancetroubleshootingrepairoperationserviceupkeepreading electrical documentationreading mechanical documentationtechnical experience in semiconductor industry
Soft skills
customer orientationflexibilityindependencehands-on skillsassertivenesscommunication skillscoordinationtrainingliaisonproject management
Certifications
Bachelor’s degree in EngineeringBachelor’s degree in OpticsBachelor’s degree in Mechatronics
