Senior Field Applications Engineer – Cryo-EM
Thermo Fisher Scientific
full-time
Posted on:
Location Type: Hybrid
Location: Remote • Massachusetts • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
Electron
About the role
- Foster positive relationships with customers by providing excellent customer service.
- Perform customer training both on-site and remotely, and interpret customer requirements to develop practical solutions.
- Facilitate the functional demonstration of newly assembled systems by conducting acceptance tests at the Thermo Fisher Scientific production facility or after installation at customer sites.
- Serve as a specialist in Cryo-EM within the life science domain.
- Support R&D, product development, marketing, and sales by lending applications expertise.
Requirements
- Proven experience in interacting with customers, service engineers, product marketing managers, and R&D teams.
- Strong communication and inter-cultural skills.
- Capability to operate autonomously as well as cooperatively within a group setting.
- Outstanding skill in translating customer needs into actionable solutions.
- 8 years' competence in cryo-electron microscopy within the life science domain and a bachelor's degree or advanced degree or equivalent work experience.
Benefits
- Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
cryo-electron microscopycustomer trainingacceptance testingapplications expertise
Soft skills
customer servicecommunication skillsinter-cultural skillsautonomous operationcooperative teamworktranslating customer needs
Certifications
bachelor's degreeadvanced degree