Field Service Engineer, 2nd Shift
Intuitive
Field Service Engineer III – EM
Thermo Fisher Scientific
full-time
Posted on:
Location Type: Remote
Location: Remote • Colorado, Utah • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Electron
About the role
- Responsible for performing the on-site installation, servicing and repair of complex equipment/systems and their associated options
- Investigate and improve operational quality of system equipment Transmission Electron Microscopy (TEM), Scanning Electron Microscopy (SEM), Small/Large Dual Beam (SDB/LDB)
- Teach customers in the operation and maintenance of the system
- Serve as company liaison with customer on administrative and technical matters for assigned projects
- Conduct on-site installation of sophisticated equipment and follow testing procedures to ensure proper working order
- Conduct on-site scheduled planned maintenance visits
- Provide troubleshooting and repair support for customers and other field service personnel
- Cultivate and develop positive working relationships with customers, system users and company personnel
- Successfully complete technical training and complete specialist training based on microscopes in the region
- Proactively seek out additional learning opportunities both inside and outside of the region
- Work informally with an applications engineer or attend an applications course to gain sophisticated knowledge
- Travel, often on short notice, to customer sites to resolve problems or support other field service personnel
- Complete and submit field service reports
- Be able to perform Preventative Maintenance on assigned tools
- Partner with colleagues to acquire technical guidance needed to problem-solve systems solutions
- Provide training for customers and users on system maintenance
- Make yourself available to train and mentor new field service engineers
- Provide feedback to product quality teams
- Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation
- Provide recommendations for various reports including identifying and isolating unique problems with system
- Act as a subject expert and resource for training
Requirements
- University degree in electronics, physics, engineering, computer science or similar field preferred; or 5+ years of equivalent combination of education, skills and experience
- Operating, troubleshooting, repairing and calibrating complex analysis tools such as SEM, TEM, FIB, Prober or similar systems is a plus but not required
- Knowledge, Skills, Abilities
- Demonstrated ability to lead/coach others/lead
- Demonstrated ability to lead complex technical issues
- Able to take lead on difficult customer critical issues
- Must have a thorough understanding and extensive experience troubleshooting and repairing ultra-high vacuum and high voltage systems
- Ability to read and interpret schematics
- Familiar with UHV phenomenon and technology
- Required to read, write, and speak English fluently
- Must possess a valid driver’s license and passport and travel regionally and internationally as required
- May require proof of Covid-19 vaccination
Benefits
- health insurance
- retirement and savings programs, such as our competitive 401(k)
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingrepairingcalibratingTransmission Electron Microscopy (TEM)Scanning Electron Microscopy (SEM)Small/Large Dual Beam (SDB/LDB)ultra-high vacuum systemshigh voltage systemsreading schematicspreventative maintenance
Soft skills
leadershipcoachingproblem-solvingcustomer servicecommunicationrelationship buildingtrainingmentoringproactive learningtechnical guidance
Certifications
university degree in electronicsuniversity degree in physicsuniversity degree in engineeringuniversity degree in computer sciencevalid driver’s licensepassportCovid-19 vaccination proof
