Field Service Engineer, 2nd Shift
Intuitive
Customer Service Engineer 3
Siemens Healthineers
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $60,800 - $91,200 per year
Job Level
Mid-LevelSenior
About the role
- You will be servicing MR/CT Imaging Equipment in the Cape Girardeau, MO area.
- You will be responsible for installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision.
- You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
- You will manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management.
- Ensure that all tool and test equipment expiration dates are managed, and that no overdue calibration test equipment is used or maintained in the field and usage of tool and test is documented on eFSR.
- Provides mentoring to other CSE’s on all competencies and responsibilities.
- You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc.
- Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
Requirements
- Minimum high school diploma; technical Associates Degree or equivalent preferred.
- 5+ years' experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed.
- Must be proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting.
- Proficiency in all necessary network applications and tools (including but not limited to eVO, mButler, MS Office applications, Concur, NAM Customer Service website—Engineer Tools).
- Can locate, read, and understand documents for install, set-up, repair, troubleshooting, schematics, block diagrams and functional descriptions.
- Valid driver's license, ability to drive independently day and night, and good driving record required.
- Must demonstrate excellent judgment in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology; experience with electronics, hydraulic and pneumatic systems.
Benefits
- medical insurance
- dental insurance
- vision insurance
- 401(k) retirement plan
- life insurance
- long-term and short-term disability insurance
- paid parking/public transportation
- paid time off
- paid sick and safe time
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingrepairingpreventative maintenancenetwork applicationsinstrument systems technologymechanicselectrical systemschemistrysoftware technologyelectronics
Soft skills
customer satisfactionmentoringjudgmentteamworkrelationship managementadministrative duties
Certifications
high school diplomatechnical Associates Degreevalid driver's license
