Field Service Engineer, 2nd Shift
Intuitive
Field Service Engineering Technician
Nordson Corporation
full-time
Posted on:
Location Type: Remote
Location: Remote • Virginia • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
Tech Stack
ERP
About the role
- Travel to customer locations to perform routine preventive maintenance, upgrades, and repairs on Quest Medical instruments
- Identify and isolate instrument malfunctions and take corrective action in the form of repair
- Diagnose and perform root cause analysis for complex electronic equipment failures
- Ensure all customer and service instruments are in good working order
- Represent Quest Medical in dealings with customers and ensure their satisfaction
- Schedule and manage own travel arrangements
- Communicate service/repair activities with customers and team members
- Provide feedback on improved methodologies for repair and maintenance tasks
- Prepare detailed service reports
- Maintain accurate records of installations, repairs, and maintenance activities
- Document all work performed and manage travel expenses
- Update work orders in the ERP system
- Provide feedback to engineering teams on product performance
Requirements
- Bachelor’s degree in engineering or Electronics
- Associate’s degree in Electronics with 5-7 years of related experience or 8+ years of electronic device experience
- Experience in troubleshooting and repair of electronic/electro-mechanical assemblies of medical devices or instruments
- Experience in diagnosing and root causing complex electronic equipment failures
- Basic financial management skills to handle service-related expenses
- Willingness to travel extensively for extended periods
- Proximity to a major airport to facilitate frequent travel
- Ability to work both independently and as part of a team
- Experience in dealing with internal team members and clinical personnel in a hospital setting
- Proficiency in Microsoft Word and Excel
- Skilled in using standard electronics tools such as DMM and DVM
- Physical ability to lift up to 65 lbs.
- Experience with ESD, soldering, and working in FDA/ISO regulated environments (preferred)
- Experience with ERP systems (preferred)
Benefits
- Diverse and inclusive workplace
- Opportunities to advance your career
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingrepairroot cause analysiselectronic assemblieselectro-mechanical assembliesfinancial managementsolderingESDMicrosoft WordMicrosoft Excel
Soft skills
customer satisfactioncommunicationindependent workteam collaborationfeedback provision
Certifications
Bachelor’s degree in engineeringAssociate’s degree in Electronics
