Therme Erding

Manager

• Provide technical and organizational leadership for the gardening team
• Manage, coordinate and execute landscape construction projects from inception through completion
• Ensure quality, schedule compliance and budget control across all garden projects
• Communicate with other team leaders, teams and senior management — professionally and with a solutions focus
• Lead and develop staff, including training, work scheduling and personnel responsibility
• Contribute to bid/cost estimation and project planning

Head of Horticulture and Green Spaces

Customer Support

• Responsibility for customer satisfaction: You ensure excellent service quality at all stages of the customer journey – from inquiry and booking to follow-up after a visit to Therme Erding or the hotel.
• Escalation management: For sensitive matters and critical guest feedback, you act as the central contact person and work solution-oriented with relevant specialist departments such as Guest Relations, hotel management, or technical teams.
• Development of our service processes: You analyze existing workflows, identify improvement potential and further develop efficient, digital processes – leveraging modern CRM and ERP systems as well as automated communication channels.
• KPI monitoring and controlling: You keep an eye on relevant metrics, derive measures and drive continuous, data-based optimization of our service and communication quality.
• Team leadership: You lead our customer service team both professionally and disciplinarily. You prioritize not only operational success but also the targeted development of your employees.
• Strategic development: You actively contribute to shaping the strategic direction of customer service, develop new communication standards and feedback formats, and bring your experience and ideas into our overarching service strategy.
• Cross-departmental collaboration: In close coordination with Marketing, Sales, Reservations, Hotel, Technical, IT and Executive Management, you ensure a smooth flow of information and consistent service quality across all customer touchpoints.

Head of Customer Service – Customer Service Management

• Provide personalized telephone and written assistance to our guests.
• Handle administrative tasks such as reviewing online bookings, processing email inquiries, and preparing arrivals using checklists.
• Act as an interface between different departments to ensure a smooth stay.
• Support the team in day-to-day operations.

Customer Service Representative, Call Center, Full-time

Human Resources

• Strategic advisory: Support our leaders on all HR-related matters and jointly develop clear leadership and communication structures.
• HR development: Work closely with the Head of HR to further develop the HR function, including analyzing existing processes, identifying improvements and actively shaping modern HR structures and processes.
• Project work: Contribute to cross-functional projects and actively implement internal HR initiatives, e.g. organizational development, talent development, efficiency improvements and the introduction of new systems.
• Conducting conversations: Prepare and conduct demanding conversations, such as feedback, development and disciplinary meetings, with clarity and high professionalism.
• Supporting team and leadership situations: Confidently resolve complex personnel issues and support sensitive team constellations.
• Metrics & analysis: Produce well-founded assessments and derive action needs based on HR data.

HR Business Partner – Full-time

• Shift management and team coordination: Support the bar manager in organizing daily operations — including staff scheduling, task allocation and motivating the team.
• Service quality & guest satisfaction: Ensure smooth service delivery, adherence to our service and quality standards, and lead by example in the role of host.
• Preparation & service of beverages: Professionally mix cocktails and serve other drinks — with attention to cleanliness, efficiency and presentation.
• Cash-handling & hygiene regulations: Co-responsible for billing, cash management and compliance with all applicable hygiene and safety standards.
• Inventory management: Assist with ordering, goods receipt and stock management — keeping track of inventory levels and quality.
• Onboarding and motivation: Support the onboarding of new colleagues and foster team spirit within the bar area.

Head of Horticulture and Green Spaces

Head of Customer Service – Customer Service Management

Customer Service Representative, Call Center, Full-time

HR Business Partner – Full-time

Bar Manager – Bar Team Lead (m/f/d)