TherapyNotes, LLC

Full-stack Engineer

• Develop, enhance and maintain high-quality, scalable web applications and backend services.
• Build and enhance AI-powered features and capabilities, leveraging modern frameworks and best practices.
• Research and integrate LLM and AI technologies to improve both customer-facing product functionality and internal engineering processes.
• Partner with product management to translate business goals into practical, high-performing technical solutions.
• Collaborate with architects to evaluate and influence system design decisions and ensure long-term scalability.
• Work closely with UX designers to ensure implementations align with intended user experience goals.
• Contribute to code reviews and ensure software meets high standards for quality, performance, and security.
• Participate in the full software development lifecycle, from planning and implementation through testing, release, and ongoing maintenance.
• Mentor peers and junior developers, promoting a culture of continuous improvement and technical excellence.

Senior Software Developer – AI/ML Integration

Product Manager

• Define and communicate a clear product vision and strategy aligned with TherapyNotes’ company goals.
• Synthesize business objectives, user insights, and market opportunities into a data-informed, prioritized roadmap.
• Identify opportunities for competitive differentiation through innovation and exceptional user experience.
• Manage product launches end-to-end, from ideation through release and adoption.
• Partner closely with engineering, product owners, design, and QA to deliver high-quality features and improvements.
• Write clear and actionable product requirements, user stories, and acceptance criteria.
• Monitor feature performance and user feedback post-release to ensure continuous improvement and measurable impact.
• Advocate for user experience excellence across all areas of the product.
• Combine qualitative and quantitative insights, including usage data, customer feedback, and research, to inform decisions.
• Conduct user research, interviews, and surveys to understand workflows, pain points, and opportunities for improvement.
• Stay current on industry trends, regulatory changes, and emerging technologies within healthcare and SaaS.
• Translate complex technical concepts into clear business value and user impact.
• Align product, design, engineering, and go-to-market teams around a unified vision and set of priorities.
• Communicate decisions and trade-offs with clarity and transparency, ensuring technical and business teams stay in sync.

Customer Support

• Train customers on how to properly navigate and use the TherapyNotes software
• Educate customers about core software features
• Help answer complex questions and support calls about specific TherapyNotes functions
• Monitor a high volume of support requests and provide support assistance to behavioral health professionals
• Maintain call and email database by logging support ticket information in multichannel customer support / help desk software applications
• Maintain high standards, attention to detail, accuracy and completeness
• Maintain strong knowledge and a thorough understanding of TherapyNotes features and value adds

Customer Support Representative

• Train customers on how to properly navigate and use the TherapyNotes software
• Educate customers about core software features
• Help answer complex questions and support calls about specific TherapyNotes functions
• Monitor a high volume of support requests and provide support assistance to behavioral health professionals, practice administrators, medical billers and patient appointment schedulers
• Maintain call and email database by logging support ticket information in multichannel customer support / help desk software applications
• Maintain high standards, attention to detail, accuracy and completeness
• Maintain strong knowledge and a thorough understanding of TherapyNotes features and value adds

QA Engineer

• Working with the existing QA and development team members, deliver a comprehensive test strategy for an industry leading SaaS application
• Ensure that test plans are consistent with test activities across a diverse and distribute set of development teams
• Collaborate with the Product and Development teams to create user stories, define acceptance criteria, and build test plans
• Maintain existing tests and write manual and automated tests while features are being developed
• Test and validate software to ensure that it satisfies requirements and is free from defects
• Analyze the root cause for testing failures and open appropriate tickets with sufficient findings
• Integrate test automation into the CI/CD pipeline and increase the organization's speed to market
• Manually test application components where automation is not a good fit
• Make recommendations on how our current testing processes can be improved
• Mentor team members in testing strategies and automation design patterns

Senior Quality Assurance Engineer

Security Engineer

• Hands-on management of enterprise-wide security tools and platforms including SIEM, DLP, EDR/XDR, and vulnerability management across hybrid environments (cloud and on-prem).
• Monitor security alerts, respond to incidents, and manage escalations.
• Participate in Incident Response on-call rotation.
• Conduct threat analysis, vulnerability assessments, and risk evaluations.
• Manage and secure identities in Microsoft Entra ID through Conditional Access and Entitlement Management.
• Develop and implement strategies for Data Loss Prevention and identify gaps in DLP coverage.
• Stay informed about the latest cyber threats, attack methodologies, and vulnerabilities to ensure TherapyNotes remains resilient against evolving risks.
• Conduct periodic system and network configuration reviews to ensure compliance with security standards.
• Collaborate with developmental teams to ensure security is continuously integrated into the Software Development Lifecycle (SDLC) and CI/CD pipeline.
• Enforce secure coding standards and best practices to minimize vulnerabilities and to protect the confidentiality, integrity, and availability of our customer's data.
• Identify and document cyber risks and manage mitigation, follow up on open security risks, and report issues to leadership.
• Align Zero Trust principles with organizational security goals to ensure secure access to corporate resources, both on-premises and in the cloud.
• Participate in audits and assessments, supporting governance, risk management, and compliance (GRC) efforts.

Senior Cloud Security Engineer

• Working with the existing QA and development team members, deliver a comprehensive test strategy for an industry leading SaaS application
• Ensure that test activities are consistent with test plans across a diverse and distributed set of development teams
• Collaborate with the Product and Development teams to create user stories, define acceptance criteria, and build test plans
• Maintain existing tests and write manual and automated tests while features are being developed
• Test and validate software to ensure that it satisfies requirements and is free from defects
• Analyze the root cause for testing failures and open appropriate tickets with sufficient findings
• Integrate test automation into the CI/CD pipeline and increase the organization's speed to market
• Manually test application components where automation is not a good fit
• Make recommendations on how our current testing processes can be improved

Quality Assurance Engineer

Engineering Manager

• Lead, mentor, and develop a team of software engineers and technical staff, providing ongoing feedback, career development support, and performance management.
• Partner closely with Product Management and other stakeholders to align development efforts with business priorities and product roadmaps.
• Oversee day-to-day operations, including team planning, backlog grooming, code reviews, deployments, system health monitoring, and cross-team coordination.
• Identify and implement process improvements to increase team productivity, code quality, and overall efficiency.
• Serve as a key liaison between development teams and leadership.
• Communicate organizational updates clearly and consistently, ensuring team alignment with company policies, strategic initiatives, and operational expectations.

Software Development Manager

• Perform full-stack development including front end, business logic, and data access layers.
• Responsible for the entire development lifecycle from planning to release and support
• Actively contribute to software architecture decisions, design strategies, and code reviews to ensure high-quality, scalable, and maintainable solutions
• Collaborate closely with development team members and stakeholders
• Maintain high standards, attention to detail, accuracy and completeness

Software Developer

• Perform full-stack development including front end, business logic, and data access layers.
• Responsible for the entire development lifecycle from planning to release and support
• Actively contribute to software architecture decisions, design strategies, and code reviews to ensure high-quality, scalable, and maintainable solutions
• Collaborate closely with development team members and stakeholders
• Mentor and assist in the training and onboarding of new developers
• Maintain high standards, attention to detail, accuracy and completeness

Senior Software Developer

• Working with the existing QA and development team members, deliver a comprehensive test strategy for an industry leading SaaS application
• Ensure that test plans are consistent with test activities across a diverse and distributed set of development teams
• Collaborate with the Product and Development teams to create user stories, define acceptance criteria, and build test plans
• Maintain existing tests and write manual and automated tests while features are being developed
• Test and validate software to ensure that it satisfies requirements and is free from defects
• Analyze the root cause for testing failures and open appropriate tickets with sufficient findings
• Integrate test automation into the CI/CD pipeline and increase the organization's speed to market
• Manually test application components where automation is not a good fit
• Make recommendations on how our current testing processes can be improved
• Mentor team members in testing strategies and automation design patterns

• Provide people leadership and technical guidance across multiple agile development teams
• Lead, mentor, and develop software engineers; provide feedback, career development, and performance management
• Build culture of collaboration, accountability, continuous learning, and technical excellence
• Champion best practices in software development, agile methodologies, and quality standards
• Partner with Product Management and stakeholders to align development efforts with business priorities and product roadmaps
• Ensure teams are properly staffed and positioned for successful execution of projects
• Oversee day-to-day operations: team planning, backlog grooming, code reviews, deployments, system health monitoring, cross-team coordination
• Identify and implement process improvements to increase productivity and code quality
• Foster flexible and supportive work environment for a distributed workforce
• Drive consistency in development processes, architectural standards, and engineering practices across teams
• Serve as liaison between development teams and leadership; communicate organizational updates

• Write automated tests for API and UI layers using tools such as Selenium
• Maintain existing tests and write manual and automated tests while features are being developed
• Deliver a comprehensive test strategy for an industry leading SaaS application
• Ensure test activities are consistent with test plans across diverse and distributed development teams
• Collaborate with Product and Development teams to create user stories, define acceptance criteria, and build test plans
• Test and validate software to ensure it satisfies requirements and is free from defects
• Analyze root cause for testing failures and open appropriate tickets with sufficient findings
• Integrate test automation into the CI/CD pipeline to increase speed to market
• Manually test application components where automation is not a good fit
• Make recommendations to improve current testing processes

• Translate high-level product goals and designs into clear, actionable requirements for development teams
• Act as an internal expert on feature functionality and behavior, collaborating closely with Product Managers, Designers, Developers, and QA
• Own day-to-day coordination and prioritization of the development backlog for one or more Agile teams
• Create detailed tickets, user stories, and well-defined acceptance criteria
• Coordinate with the team and management to meet product release goals in a Kanban development environment
• Participate in and help lead Agile team meetings, including grooming, design and requirements refinement, daily standups and retros
• Coordinate with QA and Developers to validate that all requirements are met before release
• Maintain clear and consistent communication with team members and stakeholders
• Coordinate with the Release team and Product Management to support release planning, documentation and customer-facing publications

Product Owner

• Lead the daily activities of a diverse and distributed team of software developers and quality assurance engineers
• Partner with product managers to define key milestones and ensure delivery of software solutions that meet business expectations
• Perform full-stack development including front end, business logic, and data access layers
• Responsible for the entire development lifecycle from planning to release and support
• Actively contribute to software architecture decisions, design strategies, and code reviews to ensure high-quality, scalable, and maintainable solutions
• Mentor and assist in the training and onboarding of new developers
• Maintain high standards, attention to detail, accuracy and completeness
• Build scalable and responsive web applications and services using Angular and ASP.NET Core
• Implement robust APIs using event-based software design and SOA principles
• Collaborate with other development teams to translate business needs into customer-focused technical solutions

Lead Software Developer

Compliance

• TherapyNotes is the go-to superhero for behavioral health Practice Management and EHR software; SaaS solution handles scheduling, billing, documenting, telehealth, and more
• Develop and implement GRC strategies, policies, and procedures to ensure compliance with regulatory standards and industry best practices
• Lead the assessment and management of risks across the organization, including conducting risk assessments, identifying gaps, and developing mitigation plans
• Collaborate with cross-functional teams to integrate GRC principles into business processes and systems
• Monitor regulatory changes and industry trends to ensure the organization remains compliant and proactive in addressing emerging risks
• Provide guidance and training to employees on GRC policies, procedures, and best practices
• Support the execution of audits, assessments, and compliance activities and serve as liaison for external audits
• Mentor and coach GRC analysts
• Support execution and continual improvement of the information security program, emphasizing HIPAA-HITECH, state, and GDPR compliance
• Identify and document cyber risks, manage mitigation, and report issues to leadership
• Assist with ad-hoc compliance reporting and follow up with customers and support partners to address vulnerabilities
• Provide support to Information Security Incident Response team during cyber/privacy incidents
• Validate that information security requirements are built into architectures and new technology projects
• Ensure application and codebase protect confidentiality, integrity, and availability of customer data
• Evaluate technical security posture of proposed third-party solutions and improve third party risk management

Senior GRC Analyst

About Us: TherapyNotes is the go-to superhero for behavioral health Practice Management and EHR software; top-notch SaaS solution handles scheduling, billing, documenting, telehealth, and more.
Position Description: Senior Cyber Security Engineer blending deep technical execution with strategic influence, hands-on across detection and response, vulnerability and risk management, and secure cloud architecture; mentor junior engineers and collaborate across IT, DevOps, and product teams.
Responsibilities:
Hands-on management of enterprise-wide security tools and platforms including SIEM, DLP, EDR/XDR, and vulnerability management across hybrid environments (cloud and on-prem).
Monitor security alerts, respond to incidents, and manage escalations.
Participate in Incident Response on-call rotation.
Conduct threat analysis, vulnerability assessments, and risk evaluations.
Manage and secure identities in Microsoft Entra ID through Conditional Access and Entitlement Management.
Develop and implement strategies for Data Loss Prevention and identify gaps in DLP coverage.
Stay informed about the latest cyber threats, attack methodologies, and vulnerabilities.
Conduct periodic system and network configuration reviews to ensure compliance with security standards.
Collaborate with developmental teams to ensure security is continuously integrated into the SDLC and CI/CD pipeline.
Enforce secure coding standards and best practices.
Identify and document cyber risks and manage mitigation; report issues to leadership.
Align Zero Trust principles with organizational security goals.
Participate in audits and assessments, supporting GRC efforts.