thelab

Junior Account Executive

thelab

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $60,000 - $65,000 per year

Job Level

Junior

About the role

  • Build and maintain excellent client relationships throughout project delivery, ensuring clear communication and effective expectation management throughout the lifecycle of an assigned project.
  • Build direct relationships and trust with client marketing teams, offering expert guidance and support on creative content production
  • Proactively consider how decisions and actions may impact clients, responding quickly to their needs, resolving issues efficiently, and avoiding over-commitment
  • Identify potential project risks, create contingency plans, and escalate issues with commercial impact when appropriate
  • Identify areas of inefficiency or duplication, and proactively report and resolve with wider Account Management and studio teams
  • Identify opportunities to advance existing client relationship, with support from Account Director/Senior Account Manager
  • Take overall responsibility for delivering assigned projects, with support from wider Account Management team where required
  • Support senior team members on larger, more complex projects
  • Ensure effective adherence to agreed SLAs, KPIs, processes, project planning, WIP reporting, QC processes
  • Provide administrative support, including preparing internal and client reports, scheduling meetings, developing timelines and deadlines, and tracking KPIs
  • Collaborate with other regional Account Management teams to share knowledge, resources and best practices
  • Recognize the importance of account administration, including issuing contact reports and weekly status updates

Requirements

  • At least 2 year’s production or creative agency experience
  • Excellent communication skills both verbal and written
  • Organized and efficient, with an entrepreneurial attitude
  • Impeccable attention to detail in your work, processes, presentations and written communication
  • Sociable, likeable and willing to be part of a great team
  • Comfortable and enjoys working in a fast-paced environment
  • Ability to manage multiple clients, projects and the subsequent communications
  • Keen to learn and get stuck into new opportunities or workstreams
  • A natural problem solver and innovator that can find a solution or educated response to any client requirement or request
  • A serious passion for production including emerging technologies
  • Experience using Project Management and Asset Management systems, specifically Monday.com, is a plus
  • An interest in art is a bonus
  • Ability to work out of the client’s offices in Midtown Manhattan at least 3-4 days per week
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementcreative content productionrisk identificationcontingency planningKPI trackingquality control processesadministrative supportreport preparationtimeline developmentproblem solving
Soft Skills
communication skillsorganizational skillsattention to detailteam collaborationentrepreneurial attitudesociabilityadaptabilityclient relationship managementefficiencyinnovation