Senior Business Support Analyst
Puget Sound Energy
Cognos.NETOracleSQLVBA
Manager, Financial Systems
The Walt Disney Company
full-time
Posted on:
Location Type: Office
Location: Glendale • California • 🇺🇸 United States
Visit company websiteSalary
💰 $137,100 - $167,500 per year
Job Level
Mid-LevelSenior
Tech Stack
CognosERPPMPTableau
About the role
- Act as key liaison between Finance, Technology, and Business stakeholders to align system capabilities with business needs
- Oversee Disney Service Provider delivery of support activities and supervise Service Provider team and process owners
- Supervise and enhance support functions to ensure high service quality, fast issue resolution, and SLA compliance
- Prioritize and deliver system enhancements based on strategic value and business impact
- Ensure compliance with company policies, SOX, and industry standards to safeguard financial data
- Oversee functional system testing, validation, and user training to ensure reliability and adoption
- Enable financial planning cycles (AOP, Forecast, LRP), including tool readiness and process controls
- Support downstream data integration with other reporting systems to ensure consistency and accuracy
- Lead medium to large-scale segment projects and oversee design, planning, and execution of finance system initiatives
- Provide guidance and support to ensure successful delivery of complex tasks and initiatives
- Apply expert knowledge of financial systems to support compliance and operational integrity
- Proactively troubleshoot issues and drive resolution to maintain system reliability and data accuracy
- Maintain enterprise-wide professional networks, lead brainstorming and planning sessions, and communicate with stakeholders to ensure transparency and alignment
Requirements
- 5+ years of management experience in Finance or Accounting, ideally within a large SAP environment
- 5+ years of experience with enterprise financial planning systems (e.g., Cognos/TM1)
- Proficient in BI/reporting tools such as SAP BW, HANA, Tableau, Hyperion Essbase, or PAfE/PAX
- Strong background in service delivery and customer support within high-performing organizations
- Experience managing budgets, resources, and adapting to shifting business priorities
- Solid understanding system controls, financial governance, and SOX compliance
- Excellent leadership, communication, and problem-solving skills
- Financial Systems Expertise – Deep knowledge of Cognos/TM1 or similar financial planning platforms, with experience in implementation, support, and optimization
- Strategic Project Leadership – Proven ability to lead complex system initiatives and manage financial planning cycles (AOP, Forecast, LRP) with a focus on business impact
- Cross-Functional Collaboration – Strong partnership skills with Finance, Technology, and Business teams
- Governance & Compliance – Solid understanding of SOX and financial data governance
- Service Delivery Management – Experience managing support functions, driving SLA adherence, and delivering high-quality issue resolution
- Testing & Training Oversight – Skilled in overseeing system testing, validation, and user training
- Data Integration & Accuracy – Familiarity with downstream reporting systems and data flows
- Analytical Thinking – Strong problem-solving skills with the ability to translate business requirements into scalable system solutions
- Effective Communication – Clear and confident communicator with the ability to influence decisions and present to senior leadership
- Adaptability & Initiative – Comfortable working in a dynamic environment, with a proactive approach to identifying opportunities and driving continuous improvement
- Preferred: Experience leading managers / supervisors and managing vendor service providers
- Preferred: Expertise with complex integrated financial planning models that consists of labor / headcount, overhead, and P&L
- Preferred: Knowledge of GL based financial consolidation, eliminations, and reporting for quarter closes
- Preferred: Experience in using SAP or another ERP
- Preferred: Experience in using Cognos reporting tools, Business Objects, and/or Tableau
- Preferred: Experience using systems designed to manage issues, changes and testing (e.g. Service Now, qTest, ALM, Rational Team Concert)
- Preferred: CPA or CMA license, or equivalent
- Preferred: Project Management Professional (PMP) or Certified ScrumMaster (CSM)
- Preferred: Six Sigma certification
- Education: Minimum Required Bachelor’s degree in Finance, Accounting, Information Systems, or related field
- Education Preferred: Graduate Degree in Finance, Accounting, Business Administration, Information Systems or relevant advanced degree preferred
Benefits
- A bonus and/or long-term incentive units may be provided as part of the compensation package
- Full range of medical, financial, and/or other benefits, dependent on the level and position offered
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SAPCognosTM1SAP BWHANATableauHyperion Essbasefinancial planning systemsdata integrationsystem testing
Soft skills
leadershipcommunicationproblem-solvingcross-functional collaborationadaptabilityinitiativeanalytical thinkingservice delivery managementeffective communicationstrategic project leadership
Certifications
CPACMAProject Management Professional (PMP)Certified ScrumMaster (CSM)Six Sigma certification
