Product Support Technician, Tier 1 Support
The Home Depot
CitrixCloudDNSSMTP
Senior Business Support Analyst
Puget Sound Energy
full-time
Posted on:
Location: Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $79,200 - $131,700 per year
Job Level
Senior
Tech Stack
Cognos.NETOracleSQLVBA
About the role
- Analyze business data to uncover insights: Use advanced Excel, statistical methods, and analytics tools to identify trends, solve problems, and create meaningful metrics that drive business decisions
- Create reports and forecasts: Build and maintain dashboards, reports, and forecasting models to track business performance and support strategic planning
- Develop and improve data processes: Design efficient methods for extracting, analyzing, and presenting data to ensure consistent and accurate reporting across the organization
- Present findings to leadership: Translate complex data analysis into clear, actionable recommendations for stakeholders and business leaders
- Lead analytical projects: Manage cross-functional project teams, develop business cases, and drive data-driven initiatives from concept to completion
- Streamline business processes: Identify opportunities to improve workflows and procedures using data analysis and process improvement methodologies
- Support technology systems: Maintain and enhance reporting systems, coordinate system upgrades, provide user training, and troubleshoot technical issues as needed
- Collaborate across departments: Work with various teams to understand their data needs and deliver solutions that support business objectives
- Performs other duties as assigned
Requirements
- Associate’s degree in business, economics, finance, or related, and 5 years quantitative/qualitative analysis; or equivalent combination of education and/or work experience
- Experience working with relational database systems (querying, analysis, reporting)
- Solid written, interpersonal, and group communication skills
- Experience using a variety of business applications and analysis tools such as Access, Visio, PowerPoint, Excel, statistical software, SAP Business Warehouse, SAP modules, and Cognos
- Excellent problem solving skills
- Project management skills
- Ability to understand and explain technical concepts
- Excellent writing, communication and customer service skills
- Strong time management and organizational skills
- Experience in providing guidance and direction to lower staff
