The Walt Disney Company

Principal Operations Program Manager

The Walt Disney Company

full-time

Posted on:

Location Type: Hybrid

Location: GlendaleCaliforniaFloridaUnited States

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Salary

💰 $188,400 - $252,600 per year

Job Level

Tech Stack

About the role

  • Support the Director of Productization in executing productization strategies across multiple programs and initiatives
  • Serve as a key liaison between WDI R&D and contract manufacturers (CMs), OEMs, and ODMs, ensuring readiness and alignment across all phases of development
  • Assist in driving strategic planning, execution, and continuous improvement across supply chain, manufacturing, and logistics functions
  • Coordinate RFQ/RFP processes and vendor selection in collaboration with OEM business management and the Director of Productization
  • Facilitate onboarding requirements for new vendors, including audits (SQA, SCR)
  • Assist in defining and communicating manufacturing requirements including reliability (REL), product integrity (PI), compliance, and regulatory testing
  • Collaborate with cross-functional teams (TPM, PD, PM, EE, ME, REL, Legal, Logistics, Packaging) to ensure build readiness
  • Manage BOM releases, documentation, and version control with CM partners
  • Maintain product development schedules and milestone tracking
  • Ensure material availability in partnership with Materials Program Managers and factory teams
  • Provide operational oversight throughout prototype and production builds (xVT), escalating issues and supporting resolution in coordination with the Director of Productization
  • Facilitate daily build meetings, ensuring CM accountability and cross-functional coordination
  • Monitor factory readiness, including qualified staffing, line access/security, and build matrix configurations
  • Drive Clear-To-Build (CTB) processes and ensure flexibility in build planning
  • Collaborate with Manufacturing Test Managers to optimize test processes and quality deliverables
  • Manage IQC operations, fault injection testing, and validation activities
  • Oversee device security protocols and ensure compliance with internal standards
  • Support spares planning and delivery coordination with sustaining teams
  • Build, maintain, and manage product development mechanisms including SharePoint, Confluence pages, BOX, and shared folder resources to ensure program transparency and documentation integrity
  • Responsible for preparing and delivering weekly and monthly program updates and presentations to leadership and cross-functional stakeholders
  • Ensure consistent reporting of program status, risks, and mitigation plans across all active initiatives
  • Partner with Technical Program Managers, Sustaining Teams, and Research & Development partners to align technical and operational goals
  • Influence stakeholders across engineering, legal, compliance, and logistics to drive consensus and program success
  • Assist in resolving pricing, change orders, and contractual issues with vendors
  • Travel up to 30% as required to support factory builds, vendor audits, park and other deployment site visits, and program milestones

Requirements

  • Bachelor’s degree in engineering, Operations, Supply Chain, or related field
  • 10+ years of experience in operations program management across the product lifecycle
  • 5+ years in supply chain, logistics, or manufacturing for hardware products
  • Strong organizational skills and ability to manage multiple complex programs
  • Proven ability to influence and align cross-functional stakeholders
  • Excellent written and verbal communication skills
  • Master’s degree in engineering, Business, or related discipline (preferred)
  • PMP certification (preferred)
  • Experience in productization of robotics, consumer electronics, or themed entertainment systems (preferred)
Benefits
  • health and savings benefits
  • educational opportunities
  • special extras that only Disney can provide
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operations program managementsupply chain managementlogistics managementmanufacturing processesproduct lifecycle managementvendor selectionBOM managementfault injection testingregulatory testingproduct development scheduling
Soft Skills
organizational skillsinfluencecross-functional collaborationcommunication skillsproblem-solvingstakeholder managementpresentation skillsstrategic planningcontinuous improvementaccountability
Certifications
Bachelor's degree in engineeringBachelor's degree in OperationsBachelor's degree in Supply ChainMaster's degree in engineeringMaster's degree in BusinessPMP certification