Knowledge Architect
The Walt Disney Company
full-time
Posted on:
Location Type: Hybrid
Location: San Antonio • California • Texas • United States
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About the role
- Oversee the optimization and organization strategy for help articles across Hulu and Disney+ internal knowledge base.
- Analyze and drive content audits, developing overarching UX and Information Architecture strategies to improve help articles to increase customer resolutions.
Requirements
- 5+ years of experience in UX/UI design or information architecture or a relevant degree in design
- Proven track record of managing content projects and leading teams in a fast-paced environment.
- Data-driven mindset with strong technical acumen; experience leveraging quantitative and qualitative data to analyze content
- Strong organizational and time-management skills, with the ability to handle multiple projects simultaneously.
- Experience working with NICE Expert information architecture, Airtable, and SFMC, or similar knowledge management, database and CRM tools
- Excellent writing and editing skills with the ability to write in different styles and tones on behalf of a brand
- Strong collaboration and interpersonal skills with the ability to adjust communication style by audience.
Benefits
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
UX designUI designinformation architecturecontent auditsdata analysiscontent project management
Soft Skills
organizational skillstime-management skillscollaboration skillsinterpersonal skillswriting skillsediting skills