Family Success & Operations Manager
The Tutorverse, LLC
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • United States
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Salary
💰 $90,000 - $110,000 per year
About the role
- Directly manage, coach, and evaluate a team.
- Ensure staffing gaps are filled, coverage maps are maintained, and the team is operating at peak performance.
- Act as the primary owner of our CRM (HubSpot).
- Design, implement, and optimize automated workflows, communication sequences, and reporting dashboards to ensure no parent inquiry falls through the cracks.
- Serve as the ultimate point of escalation for complex parent concerns.
- Coordinate people and processes to ensure the seamless, day-to-day operation of our weekday afternoon and weekend class logistics.
- Analyze pipeline data, enrollment conversion rates, and operational metrics to provide the executive team with actionable insights for business growth.
Requirements
- possesses at least a baccalaureate degree from an accredited college
- has 3+ years of experience managing and organizing staff, processes, and KPIs
- has experience in a highly consultative, customer-facing role (e.g., admissions, premium account management, or high-touch customer success)
- possesses a confident, empathetic, and polished executive presence (in-person and on the phone) capable of inspiring both staff and parents
- has a proven track record of systems-thinking, independently identifying operational bottlenecks and engineering permanent solutions
- brings inexhaustible drive, energy, enthusiasm, and mental agility.
Benefits
- comprehensive Fortune 500-level medical, dental, and vision coverage (with options for dependents and domestic partners)
- HSA, FSA, and other pre-tax savings opportunities
- Paid Time Off (PTO) : starting at two weeks annually plus holidays
- Enjoy a seasonal hybrid work schedule and pre-tax commuter savings plans!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
CRMHubSpotautomated workflowscommunication sequencesreporting dashboardsdata analysisenrollment conversion ratesoperational metricsKPI managementsystems-thinking
Soft Skills
coachingteam managementexecutive presenceempathyinspirationproblem-solvingdriveenergyenthusiasmmental agility
Certifications
baccalaureate degree