The Tutorverse, LLC

Operations

• Directly manage, coach, and evaluate a team.
• Ensure staffing gaps are filled, coverage maps are maintained, and the team is operating at peak performance.
• Act as the primary owner of our CRM (HubSpot).
• Design, implement, and optimize automated workflows, communication sequences, and reporting dashboards to ensure no parent inquiry falls through the cracks.
• Serve as the ultimate point of escalation for complex parent concerns.
• Step in to conduct high-ticket, consultative enrollment conversations when necessary, guiding families with confidence and deep industry knowledge.
• Coordinate people and processes to ensure the seamless, day-to-day operation of our weekday afternoon and weekend class logistics.
• Analyze pipeline data, enrollment conversion rates, and operational metrics to provide the executive team with actionable insights for business growth.

Family Success Manager

• Logistical Routing & Matching : Own the day-to-day deployment of instructional staff, independently solving multi-variable scheduling constraints across NYC transit routes, virtual time zones, and client preferences.
• Team Management : Direct, train, and manage operational support staff (coordinators and virtual assistants) responsible for data entry, billing, and baseline scheduling tasks.
• Premium Client Management : Act as the definitive point of contact for high-expectation B2C clients.
• Systems Architecture : Build and maintain advanced spreadsheet models and CRM pipelines to track tutor utilization, student progress, and operational bottlenecks.
• Capacity Planning : Identify gaps in tutor capacity across specific subjects or geographic zones and trigger recruitment or training workflows to resolve them proactively.

Family Success Manager

Private Tutoring Operations Manager