Private Tutoring Operations Manager

The Tutorverse, LLC

Operations Manager managing logistics and client experience for premium tutoring services in the NYC area. Overseeing operations, team management, and B2C client relations.

Posted 5/12/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $110,000 per yearWebsite

About the role

Key responsibilities & impact

Logistical Routing & Matching : Own the day-to-day deployment of instructional staff, independently solving multi-variable scheduling constraints across NYC transit routes, virtual time zones, and client preferences.
Team Management : Direct, train, and manage operational support staff (coordinators and virtual assistants) responsible for data entry, billing, and baseline scheduling tasks.
Premium Client Management : Act as the definitive point of contact for high-expectation B2C clients.
Systems Architecture : Build and maintain advanced spreadsheet models and CRM pipelines to track tutor utilization, student progress, and operational bottlenecks.
Capacity Planning : Identify gaps in tutor capacity across specific subjects or geographic zones and trigger recruitment or training workflows to resolve them proactively.

Requirements

What you’ll need

A bachelor’s degree from an accredited college.
Deep, lived, or professionally executed knowledge of NYC geography, public transit systems, and the culture/timelines of NYC specialized public and private school admissions.
At least 4 years of professional experience in operations, logistics, or dispatch management.
Advanced technical fluency in spreadsheet architecture (must be highly proficient in creating and manipulating PivotTables, complex filtering, LOOKUPs, and conditional formatting/data validation).
At least 2 years of experience handling high-stakes B2C client management and escalations.

Benefits

Comp & perks

Base Salary : The base salary range for this position is $80,000 - $110,000.
Performance Bonuses : This position is eligible for performance-based bonuses aligned to key operational metrics.
Retirement : Save for the future by participating in our 401K, which includes a 3% contribution from the company and a profit-sharing plan.
Healthcare : We offer Fortune 500-level medical, dental, and vision benefits from leading healthcare insurers, including FSA or HSA options.
Time Off : We give you paid time off (starting at 2 weeks annually in addition to holidays) to recharge.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

spreadsheet architecturePivotTablesdata validationLOOKUPsconditional formattingschedulinglogistics managementdispatch managementcapacity planningCRM pipelines

Soft Skills

team managementclient managementproblem-solvingtrainingcommunicationoperational supportdata entrybilling managementorganizational skillshigh-stakes escalation handling

Certifications

bachelor’s degree