Family Success Manager

The Tutorverse, LLC

Family Success & Operations Manager at The Tutorverse leading educational program operations and team management to ensure parent and student satisfaction.

Posted 5/12/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $110,000 per yearWebsite

About the role

Key responsibilities & impact

Directly manage, coach, and evaluate a team.
Ensure staffing gaps are filled, coverage maps are maintained, and the team is operating at peak performance.
Act as the primary owner of our CRM (HubSpot).
Design, implement, and optimize automated workflows, communication sequences, and reporting dashboards to ensure no parent inquiry falls through the cracks.
Serve as the ultimate point of escalation for complex parent concerns.
Step in to conduct high-ticket, consultative enrollment conversations when necessary, guiding families with confidence and deep industry knowledge.
Coordinate people and processes to ensure the seamless, day-to-day operation of our weekday afternoon and weekend class logistics.
Analyze pipeline data, enrollment conversion rates, and operational metrics to provide the executive team with actionable insights for business growth.

Requirements

What you’ll need

possesses at least a baccalaureate degree from an accredited college
has 3+ years of experience managing and organizing staff, processes, and KPIs
has experience in a highly consultative, customer-facing role (e.g., admissions, premium account management, or high-touch customer success)
possesses a confident, empathetic, and polished executive presence (in-person and on the phone) capable of inspiring both staff and parents
has a proven track record of systems-thinking, independently identifying operational bottlenecks and engineering permanent solutions
brings inexhaustible drive, energy, enthusiasm, and mental agility.

Benefits

Comp & perks

comprehensive Fortune 500-level medical, dental, and vision coverage (with options for dependents and domestic partners)
HSA, FSA, and other pre-tax savings opportunities
Paid Time Off (PTO) : starting at two weeks annually plus holidays
Enjoy a seasonal hybrid work schedule and pre-tax commuter savings plans!

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

CRMHubSpotautomated workflowscommunication sequencesreporting dashboardsdata analysisenrollment conversion ratesoperational metricsKPI managementsystems-thinking

Soft Skills

coachingteam managementexecutive presenceempathyconsultative skillscommunicationproblem-solvinginspirationenergymental agility

Certifications

baccalaureate degree