Salary
💰 $57,750 - $92,250 per year
About the role
- Join the Sales Support & Account Management (SSAM) team as a strategic leader responsible for driving operational excellence
- Manage a high-performing team, and execute business strategies
- Provide territory reporting and identify areas for improvement
- Manage escalations and ensure high-quality customer responses
- Collaborate with AB Sales Lead to deliver customer updates and broker feedback
- Drive cross-functional reviews and share best practices across teams
- Support strategic planning and continuous improvement efforts
- Enhance standard operating procedures and track productivity metrics
Requirements
- Bachelor’s degree in business or related field (required)
- 3+ years in customer service (required)
- 3–5 years of direct leadership experience (required)
- Account management experience (preferred)
- Strong leadership and interpersonal skills
- Advanced proficiency in Microsoft Word, Excel, and PowerPoint
- Excellent written, verbal, and presentation skills
- Proven ability to manage multiple projects and meet deadlines
- Experience driving operational effectiveness and continuous improvement
- Ability to work independently and collaboratively in a team culture
- Comfortable working in a fast-paced environment
- A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
- An annual incentive bonus plan
- Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure
- A supportive, responsive management approach and opportunities for career growth and advancement
- Paid parental leave and adoption/surrogacy assistance
- An employee giving program that double matches your donations to eligible nonprofits and schools
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementoperational effectivenesscontinuous improvementterritory reportingproductivity metricsproject management
Soft skills
leadershipinterpersonal skillswritten communicationverbal communicationpresentation skillscollaborationindependencetime management
Certifications
Bachelor’s degree in business