Policy Administration Specialist

The Standard

full-time

Posted on: 1/24/2026

Location Type: Remote

✨ AI Apply

💰 $24 - $31 per hour

About the role

Establish and maintain complex group billing and premium collection records, including alternate funding arrangements
Apply, track, and reconcile premium payments; research and correct discrepancies
Communicate policy information, changes, and service options to policyholders, producers, TPAs, and internal partners
Implement policy amendments and renewals by analyzing changes and updating system records
Support retention efforts by resolving issues related to non-payment, lapses, and terminations

High school diploma or equivalent
2 + years of demonstrated Insurance customer service experience required
Experience with billing, accounting principles, or premium administration
Experience with group insurance billing or premium collection systems preferred
Working knowledge of complex group contract provisions and billing support systems
Proficiency with spreadsheets, databases, and related applications
Ability to work remotely in Pacific time zone hours

Benefits

A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
An annual incentive bonus plan
Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure
A supportive, responsive management approach and opportunities for career growth and advancement
Paid parental leave and adoption/surrogacy assistance
An employee giving program that double matches your donations to eligible nonprofits and schools

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

billingpremium collectionaccounting principlespremium administrationgroup insurance billingcontract provisionsspreadsheetsdatabases

Soft Skills

communicationproblem-solving

Certifications

high school diploma