The Renaissance Network, Inc.

Customer Success Manager, Scaled

The Renaissance Network, Inc.

full-time

Posted on:

Location Type: Remote

Location: California • Oregon • United States

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Salary

💰 $68,000 - $75,200 per year

Job Level

Junior

About the role

  • Manage a high-volume portfolio (300–350 accounts / ~$2.5M ARR), driving renewals, retention, and customer value through proactive risk mitigation
  • Execute a scaled engagement strategy, segmenting customers by ARR and leveraging a mix of automated, 1:many, and targeted high-touch interactions
  • Deliver value through data-driven insights, including customer health scores, usage trends, and adoption metrics to prioritize outreach and reduce churn risk
  • Lead key customer initiatives (e.g., back-to-school readiness, business reviews) aligned to customer goals and outcomes
  • Partner closely with Sales to identify and support expansion opportunities across accounts
  • Utilize tools such as Salesforce, Gainsight, and Outreach to manage customer success activities at scale
  • Act as the customer advocate by surfacing insights, resolving risks, and collaborating cross-functionally to improve the customer experience

Requirements

  • 1-3 years of experience in Customer Success, Account Management, Renewals, or Sales
  • Experience managing a high-volume or scaled book of business preferred
  • Strong analytical and organizational skills with the ability to manage multiple priorities efficiently
  • Excellent communication and relationship-building skills across a variety of stakeholders
  • Demonstrated ability to use data and insights to drive customer outcomes and retention
Benefits
  • World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth
  • Health Savings and Flexible Spending Accounts
  • 401(k) and Roth 401(k) with company match
  • Paid Vacation and Sick Time Off
  • 12 Paid Holidays
  • Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program
  • Tuition Reimbursement
  • Life & Disability Insurance
  • Well-being and Employee Assistance Programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysiscustomer health scoresusage trendsadoption metricsrisk mitigationcustomer retentionaccount managementrenewalscustomer success
Soft Skills
analytical skillsorganizational skillscommunication skillsrelationship-building skillsprioritizationcollaboration