The RealReal

Revenue Operations

• Lead the design and architecture of revenue processes
• Collaborate with cross-functional teams to implement processes
• Ensure effective implementation and management of revenue operations

Head of Revenue Process Architecture

Sales

• Monetize Your Existing Network: Leverage your established book of business—including VIP contacts, stylists, personal shoppers, and affluent individuals—to source high-quality luxury consignments and drive new sellers to TRR
• Cultivate Elite Client Relationships: Maintain long-term, trust-based relationships with high net worth clients through a highly personalized, white-glove service
• Drive Independent Growth: Develop and execute your own creative outreach and networking strategies to consistently bring in high-end luxury consignments and cultivate deeper longer lasting client relationships
• Manage End-to-End Logistics: Secure luxury items from clients and seamlessly coordinate pickup, valuation, and secure shipment to our authentication centers
• Deliver Exceptional Service: Provide a flawless, premium experience throughout the consignment lifecycle to ensure maximum client retention and repeat business

Luxury Sales Specialist

Program Manager

• Lead the development and implementation of short and long-term strategies that align with the company's core objectives.
• Help define the roadmap and propose priorities.
• Coordinate across multiple project teams, ensuring goals are reached, deadlines are met, and interdependencies are successfully managed.
• Help prepare and monitor, and at times actively manage project budgets.
• Define and manage necessary labor and time resources to execute solutions as well.
• Identify potential risks and issues that could impact solutions’ delivery, developing proactive contingency and risk management plans.
• Develop and monitor Key Performance Indicators (KPIs) to measure the success of strategic initiatives and adjust plans as needed.
• Serve as the primary contact between teams, senior management, and external stakeholders, providing regular status updates and performance reports.
• Effectively communicate strategy and progress, and answer related questions to audiences ranging up to executive management level.

Operations Strategy Program Manager

Engineering Manager

• Lead and mentor a high-performing team of software engineers, fostering a culture of technical excellence, continuous learning, and clear accountability.
• Partner cross-functionally with Product Management, Data Science, and AI/ML teams to build, deploy, and iterate on internal computer vision and automated item classification systems.
• Own the architectural scalability and performance of backend services (Ruby on Rails, Elixir, cloud-native apps) powering our intake flow and global Item Master database.
• Drive operational excellence by collaborating with hardware and vendor integration partners to orchestrate robotics and conveyance automation inside our execution facilities.
• Manage agile delivery cycles using structured ceremonies, keeping the engineering backlog prioritized and closely aligned with quarterly operational OKRs.
• Translate complex physical workflows into clean, reliable, and highly observable distributed software capabilities that reduce operational friction for our luxury experts.

Engineering Manager, Inbound

Customer Support

• Define and execute a two-year product roadmap rooted in deep retail, e-commerce, and digital marketing expertise.
• Partner cross-functionally with Engineering, UX, and AI teams to ship high-impact features that move the needle on meaningful KPIs.
• Drive high-velocity experimentation cycles to transition from analysis-driven OKRs to live, customer-facing feature tests.
• Conduct rigorous data analysis and user research to validate product hypotheses and strategic direction.
• Lead the design and implementation of complex customer and consignment journeys to reduce friction and increase retention.
• Champion a culture of rapid iteration by managing sprint cycles that balance long-term scale with immediate impact.
• Communicate product vision and progress to senior leadership and stakeholders to ensure organizational alignment.

Head of Revenue Process Architecture

Luxury Sales Specialist

Operations Strategy Program Manager

Engineering Manager, Inbound

Senior Product Manager, Customer Experience – CX