Senior Product Manager, Customer Experience – CX

The RealReal

Senior Product Manager overseeing customer experience in digital transformation for luxury resale retail. Leading product roadmaps and cross-functional partnerships to enhance user journeys.

Posted 6/27/2026full-timeRemote • Arizona, California, New Jersey, New York • 🇺🇸 United StatesSenior💰 $169,951 - $188,835 per yearWebsite

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Hard Skills

product managementdata analysisuser researchexperimentationcustomer journey optimizationconversion funnel managementtechnical roadmap developmentpersonalization initiativesAI toolsmarketing engagement strategies

Soft Skills

communicationleadershipcross-functional collaborationstrategic thinkinganalytical skillsrapid iteration managementorganizational alignment

Industry Keywords

e-commerceluxury retailsecondary resale markethigh-growth environmentmarketplace-driven

About the role

Key responsibilities & impact

Define and execute a two-year product roadmap rooted in deep retail, e-commerce, and digital marketing expertise.
Partner cross-functionally with Engineering, UX, and AI teams to ship high-impact features that move the needle on meaningful KPIs.
Drive high-velocity experimentation cycles to transition from analysis-driven OKRs to live, customer-facing feature tests.
Conduct rigorous data analysis and user research to validate product hypotheses and strategic direction.
Lead the design and implementation of complex customer and consignment journeys to reduce friction and increase retention.
Champion a culture of rapid iteration by managing sprint cycles that balance long-term scale with immediate impact.
Communicate product vision and progress to senior leadership and stakeholders to ensure organizational alignment.

Requirements

What you’ll need

5+ years of experience in Customer Product Management within an e-commerce environment.
Proven track record of managing complex customer journeys and multi-step conversion funnels.
Experience leading rapid experimentation and personalization initiatives.
Demonstrated ability to translate business strategy into a multi-year technical roadmap.
Strong analytical skills with experience using data to drive rigorous user research and validation.
Hands-on experience or familiarity leveraging AI tools to accelerate product discovery, personalization, or automation workflows (preferred).
Experience optimizing marketing customer journeys and lifecycle engagement strategies (preferred).
Experience in the luxury retail or secondary resale market (preferred).
Experience scaling product features in a high-growth, marketplace-driven environment (preferred).

Benefits

Comp & perks

Employee Stock Purchase Plan
401K with Company Match
Medical, Dental & Vision Insurance
Paid Parental Leave
9 Paid Company Holidays
Flexible Time Off (With Manager Approval)