The Queen's Club

Restaurant and Bar Assistant Manager

The Queen's Club

full-time

Posted on:

Location Type: Office

Location: London • United Kingdom

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About the role

  • Assess Member needs and flex personal service appropriately.
  • Build rapport with Members and guests to generate new business.
  • Handle Member/guest complaints and special requests effectively.
  • Assist the Deputy Restaurant Manager and Bar Manager in running the Grille & Player’s Bar.
  • Communicate effectively with the Kitchen and maintain Club event information.
  • Offer service that exceeds Member expectations with a friendly approach.

Requirements

  • Motivated individual with strong organisational skills.
  • Ability to quickly assess Member needs and flex personal service style appropriately.
  • Ability to build and maintain a good rapport with Members and guests.
  • Calm and composed during challenging situations.
  • Capability to effectively handle Member/guest complaints, compliments, concerns or special requests.
  • Knowledge of The Queen's Club standards in food presentation, beverage, and service.
  • Knowledge of wine and spirits for recommendations to match menu items.
Benefits
  • Uniform provided.
  • A competitive salary.
  • A friendly and supportive working environment.
  • 25 days holiday per annum, plus bank holidays.
  • Contributory 3% company pension scheme.
  • Discretionary annual performance bonus.
  • The Queen’s Club Tournament family/friends’ tickets.
  • Use of the Club’s courts, gym and fitness studio (during off peak times).
  • Free breakfast, lunch and dinner & refreshments while on duty.
  • Childcare vouchers.
  • Cycle to work scheme.
  • Car salary sacrifice scheme.
  • Enhanced maternity and paternity leave.
  • 24/7 Employee assistance program.
  • Interest-free Season ticket loan.
  • Long service award.
  • Eye Test and glasses contribution.
  • Medicash Healthcare scheme.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
food presentationbeverage servicewine knowledgespirits knowledge
Soft Skills
organisational skillsrapport buildingcalm under pressurecomplaint handlingcustomer service