IT Support Specialist
The Quality Group
full-time
Posted on:
Location Type: Hybrid
Location: Elmshorn • Germany
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Tech Stack
About the role
- You are the first point of contact for support requests via phone or ticketing system
- You install, configure and update software applications
- You assist with hardware issues such as desktops, laptops, printers and other devices
- You manage user accounts and access rights
- You prepare and configure end-user devices for new employees
- You document support requests, solutions and workflows in detail
- You escalate complex requests to the appropriate support level
Requirements
- You have completed vocational training in IT or possess an equivalent qualification
- You have experience in an IT service desk or customer support role
- You have solid knowledge of Microsoft Windows, macOS and Office applications
- You have a basic understanding of network technologies and IT infrastructure
- You are a team player, communicative and service-oriented
- You find pragmatic solutions and keep an overview even in stressful situations
- You are willing to learn and adapt quickly to new technologies
- You are fluent in German and English
Benefits
- Attractive employee discounts on ESN & More products
- Flexible working hours & home office options
- Subsidies for mobility & fitness (e.g. Wellpass, Deutschlandticket)
- Company pension plan
- Workation options and more
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT service deskcustomer supportMicrosoft WindowsmacOSOffice applicationsnetwork technologiesIT infrastructuresoftware installationhardware troubleshootinguser account management
Soft Skills
team playercommunicativeservice-orientedproblem-solvingadaptabilitystress managementpragmatic solutionsdetail-orientedworkflow documentationescalation management
Certifications
vocational training in ITequivalent qualification