Operations Executive
The PSSG
full-time
Posted on:
Location Type: Hybrid
Location: Newcastle upon Tyne • United Kingdom
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Salary
💰 £28,000 - £30,000 per year
About the role
- Support new customers through every stage of their onboarding journey.
- Deliver engaging training sessions and provide timely, professional support as they get started with Capture Expense.
- Build strong relationships with clients, gather feedback and insights.
- Work closely with internal teams to ensure a smooth and positive experience.
- Create and maintain onboarding resources such as training videos, guides, and help centre content.
- Identify opportunities to improve onboarding processes.
Requirements
- You’re a confident, professional, and customer-focused individual who thrives in client-facing situations.
- You communicate clearly, learn quickly, and enjoy understanding new technology and SaaS solutions.
- Highly organised and attentive to detail.
- Experience in customer service, training, or SaaS is a plus.
- Comfortable leading online or in-person training sessions.
Benefits
- A competitive salary
- Opportunity to work directly alongside an industry leading PE backed leadership
- Hybrid and flexible working arrangements supporting your work-life balance
- Employer matched pension contribution to 5%
- Wellbeing support through our company paid cash plan and employee assistance program which includes spa and gym discounts
- Onsite discounted parking
- And more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer-focusedcommunicationorganizationalattention to detailclient-facingtrainingrelationship buildingfeedback gatheringproblem-solvingadaptability