Workforce Data Systems and Operations Manager
The Premier League
full-time
Posted on:
Location Type: Hybrid
Location: London • United Kingdom
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About the role
- Lead the coordination and standardisation of coaching workforce data across the Professional Game.
- Accountable for delivering against agreed KPIs and timelines that enables Game Partners, clubs and coaches to reliably identify, verify and track coaching information and career journeys across the Professional Game.
- Analyse current Game Partner data system dependencies, data flows, business processes and operational constraints.
- Produce as-is and to-be process and data models for workforce data systems across Game Partners.
- Identify, and work with organisation business owners to ensure alignment with organisational roadmaps.
- Define business requirements for aligned data definitions, metrics, terminology and collection processes.
- Identify, assess and document options, impacts and requirements for future data integration (including cost, benefits and risk).
- Lead delivery of the Workforce Data and Insights Project through requirement elicitation and stakeholder management.
- Ensure business needs are clearly linked to agreed milestones and timelines, highlighting impacts of scope, dependency or requirement changes.
- Coordinate inputs across multiple Game Partners and stakeholders to validate requirements and outcomes.
- Identify, analyse and manage dependencies, risks, and issues, providing evidence-based recommendations to support decision making.
- Act as the main point of contact for Game Partners and Clubs in relation to the collection and administration of workforce data.
- Facilitate workshops and working groups to understand, challenge and prioritise business needs and requirements.
- Support clear communication on expectations, timelines, and requirements, translating complex data and technical concepts to different audiences.
- Work through existing governance and operational structures to gain agreement on requirements and sign-off on proposed approaches.
- Define, document and support compliance with agreed data standards and processes.
- Investigate data quality issues and root causes, working with Clubs and Game Partners to identify practical improvement actions.
- Monitor data quality metrics, providing recommendations to inform continuous improvement in relation to data completeness, consistency, and reliability.
- Support the design of sustainable operating models and define roles and responsibilities for ongoing data ownership and stewardship.
Requirements
- Strong understanding of business processes and operational governance.
- Significant experience applying business analysis techniques across systems and operations and project delivery
- Experience supporting change adoption across multi-organisation environments.
- Demonstrable experience in assessing, documenting and improving complex systems.
- Previous ownership of data standardisation processes, establishing and maintaining common data definitions, metrics and collection processes.
- Experience of data quality management and collection across multiple organisations.
- Experience specifying requirements or producing operational reports and dashboards to support decision-making.
- Strong project management skills, with experience tracking actions, risks, dependencies, and delivery milestones.
- Excellent written and verbal communication skills, able to engage technical and non-technical audiences.
- Strong interpersonal skills and emotional intelligence with the ability to manage stakeholder relationships appropriately.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
business analysisdata standardisationdata quality managementrequirements specificationoperational reportingproject managementdata integrationprocess modelingstakeholder managementdata metrics
Soft Skills
communicationinterpersonal skillsemotional intelligencechange managementproblem-solvingcollaborationfacilitationanalytical thinkingdecision makingrelationship management