Workplace Manager
The Premier League
full-time
Posted on:
Location Type: Hybrid
Location: London • United Kingdom
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About the role
- Assist with the day-to-day workplace operations of the Premier League Studios facility at Olympia under the Senior Office Manager, ensuring it runs efficiently, safely and to the highest standard of service and presentation. Oversee meeting room coordination, booking systems, kitchens/tea points and workstations.
- Lead reception and guest services to ensure all visitors receive a welcoming, professional and streamlined experience.
- Champion creating a positive and inclusive work culture where all staff feel valued and comfortable, responding to staff needs, feedback and driving improvements
- Work closely with the Facilities Manager to maintain Health and Safety requirements, support fire safety processes and complete regular inspections ensuring the spaces and equipment are compliant. Update Health and Safety documents for the facility, assist with staff training and fire drills with the Office Services team
- Oversee workplace consumables, caterings orders, office supplies and stock control
- Monitor service performance, gather feedback, and implement enhancements that contribute to an exceptional working environment.
Requirements
- Experience in front-of-house, customer service or hospitality roles
- Excellent problem solving, administrative and organisation skills
- An enthusiastic, motivated individual who has exceptional attention to detail
- Clear verbal and written communicator who works well with all levels of staff and suppliers and builds positive relationships
- Comfortable using workplace tech (e.g. access control, room booking, visitor systems) and basic understanding of IT
- Experience with Microsoft Office Suite
- Proactive,, calm under pressure, and adaptable
- Committed to creating a safe, efficient, and welcoming workplace
- A team player who will collaborate with the wider Office Services team
- This is a Mon-Fri, 9am-6pm role. However there will be a requirement to work out of hours or some weekends depending on events, match day attendance or other business needs. This will be discussed and agreed with the Senior Office Manager and will most likely be 1 x weekend day every 2 months.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceadministrative skillsproblem solvingorganisation skillsattention to detailMicrosoft Office Suiteworkplace technologyaccess control systemsroom booking systemsvisitor management systems
Soft Skills
communicationteam playerproactiveadaptablecalm under pressurerelationship buildingmotivatedinclusive work culturefeedback responsivenessservice performance monitoring