The Parts Authority

Manager

• The Stock Manager is responsible for maintaining a high level of productivity, efficiency and customer service as well as managing the team responsible stocking items on the shelves and ensuring the neat, orderly condition of the store.
• Maintain a high level of productivity, efficiency and customer service: Not a supervisory role
• Ensure customer service goals are continuously met
• Formulate and enforce picking goals for each area/zone of the warehouse.
• Ensure dock to stock for most lines within 72 hours.
• Work with purchasing to develop and implement procedures for unloading orders from vendors and stocking them on our shelves.
• Ensure trucks/ trailers are efficiently and accurately loaded/ unloaded to support the efficient movement of goods and materials to their destinations to fulfill commitment to our customers and support sales objectives.
• Work with dispatchers and outbound production team to enhance customer service via delivery vehicles.
• Check in and post orders from hubs and vendors
• Maintain an accurate count of inventory
• Assist parts pullers to locate and identify parts
• Handle damaged deliveries, report damaged merchandise to shippers and vendors
• Coordinate with store manager and purchasing on inventory updates and replacements
• Perform other related duties as assigned
• Oversee operations: Maintain a meticulous standard for cleanliness, organization, and safety throughout the warehouse.
• Maintain a safe working environment.
• Ensure that safety and compliance practices meet DOT and OSHA standards
• Maintain 5S warehouse principles are administered and followed on a routine basis
• Manage carrier (FedEx, UPS, USPS, etc.) and local (contract) delivery relationships

Stock Manager

Associate

• Stocking items on the shelves
• Ensuring the neat, orderly condition of the warehouse
• Receive merchandise from vendors and other stores and put them in the proper location on the shelves
• Check off merchandise as received
• Correct mistakes found on the inventory count sheet
• Assist in pulling parts during busy times
• Clean up inside/outside the warehouse
• Work with stock manager to address any problems with orders
• Resolve problems with how the warehouse is stocked
• Miscellaneous projects and perform other related duties as assigned

Warehouse Associate – Stock, Part Time

• The Warehouse Associate - internet shipper is responsible for the entire shipping process of orders that have been picked and ready to pack.
• You should be thorough in ensuring orders are properly fulfilled, passionate about satisfying customers and committed to work safety.
• To succeed as a Warehouse Associate - Internet Shipper, you must be accurate, able to work at a fast pace, prompt, willing to work as part of the internet shipping team, willing to work a flexible schedule and committed to providing our customers with an excellent experience.
• Accurate packing and shipping of various sized products to ensure customer expectations are met.
• Determine method of shipment utilizing software
• Create shipping labels using multiple ship software platforms
• Maintain clean work area
• Meet minimum daily shipping output expectations
• Comply with all quality standards and policies
• Assemble cardboard containers for shipping
• Properly fill containers with void fill to protect product
• Examine shipment to ensure shipment specifications are met
• Confidentiality
• Assist in store/ warehouse (stock, parts pulling etc.) as assigned
• Maintain and promote workplace safety
• Securing and transferring cash or other assets.

Warehouse Associate

• Responsible for the entire shipping process of orders that have been picked and ready to pack.
• Ensure orders are properly fulfilled.
• Passionate about satisfying customers and committed to work safety.
• Accurate packing and shipping of various sized products to ensure customer expectations are met.
• Determine method of shipment utilizing software.
• Create shipping labels using multiple ship software platforms.
• Maintain clean work area.
• Meet minimum daily shipping output expectations.
• Comply with all quality standards and policies.
• Assemble cardboard containers for shipping.
• Properly fill containers with void fill to protect product.
• Examine shipment to ensure shipment specifications are met.
• Assist in store/warehouse (stock, parts pulling etc.) as assigned.
• Maintain and promote workplace safety.
• Securing and transferring cash or other assets.

Warehouse Associate – Internet Shipper

• Branch manager is responsible for efficient operations in the store, including customer relations, sales, and staff management.
• Work with existing and new customers to generate revenue opportunity for the store and execute the plan to take advantage of opportunities.
• Handle COD accounts
• Log lost sales
• Review and report on sales numbers
• Manage invoices
• Review credits
• Work with salespeople to visit customers
• Ensure that customers are receiving deliveries in a timely fashion
• Follow up with customers who are not calling
• Deal with customers in a professional and courteous manner
• Manage and lead a store team to consistently deliver high levels of customer service and business results.
• Manage payroll, account for hours worked/deliveries
• Hold department/all-store meetings and solicit feedback/suggestions from team members
• Train countermen on phone procedures, provide ongoing training to team members
• Provide valuable and actionable feedback to team members during review periods and ongoing
• Manage employee lateness/absenteeism, performance issues, policy violations and all other coaching and/ or corrective action in accordance with company practice
• Take a proactive approach to team member satisfaction
• Oversee building maintenance
• Manage location cleanliness, store security and maintain a safe working environment
• Demonstrate a positive, helpful attitude as well as professional conduct and appearance at all times.
• Keep management informed of competition and share all “best practices" with the rest of the company team in weekly reports.
• Maintain communications with General Manager and all assigned team members to continually improve location service levels, productivity and profitability
• Performs additional duties as assigned
• Maintain and promote workplace safety
• Securing and transferring cash or other assets.

Branch Manager

Dispatcher

• Responsible for scheduling the drivers routes and ensuring on-time, accurate deliveries.
• Use the dispatch program to track orders from other stores and set up/ distribute runs to drivers.
• Ensure that driver counts money collected and put delivery times on bills.
• Work with Parts Pullers to ensure the deliveries go out correctly.
• Work with drivers to make sure that they know the correct route.
• Work with customers over the phone to update them on the status of their orders.
• Properly assist drivers who have difficulty with routes or any other aspect of the job.
• Perform other duties as assigned.

Supply Chain

• Support the Warehouse Manager and assists in all activities relating to warehouse operations for the assigned location, including implementation of strategic departmental initiatives and meaningful metrics to effectively manage, perform, and monitor all aspects of warehousing, logistics, and inventory management.
• Act as facility manager in the absence of the primary Warehouse Manager;
• Supervise Outbound and Inbound Warehouse Managers when necessary
• Verify customer service goals are continuously met
• Help receive, analyze and react to daily status reports across all distribution center functional areas
• Facilitate routing of deliveries to customers and stores to find the most efficient route.
• Plan routes for shuttles that travel between (hub) warehouses and stores (spokes)
• Aid in the analyzing of data on deliveries and transportation between hub warehouse and stores and recommend/implement improvements
• Communicate and collaborate effort of ensuring dock to stock for most lines within 72 hours
• Audit and adjust processes and oversee employee productivity metrics
• Formulate and enforce picking goals for each area/zone of the warehouse
• Work with purchasing to develop and implement procedures for unloading orders from vendors and stocking them on our shelves
• Ensure trucks/trailers are efficiently and accurately loaded/unloaded to support the efficient movement of goods and materials to their destinations to fulfill commitment to our customers and support sales objectives
• Work with dispatchers and outbound production team to enhance customer service via delivery vehicles
• Lead and supervise a team of managers to include supervision of Outbound and Inbound Warehouse Managers in absence of the primary Warehouse Manager
• Recommend adjustments for staffing across multi-functional platforms when timelines are in jeopardy and plan staffing/workflow according to dynamic market changes
• Assist in assigning staff to individual warehouse jobs, and help develop and implement improvements in job staffing, including incorporating time studies.
• Identify, motivate, mentor and develop high performers
• Train, develop and motivate all team members
• Provide valuable and actionable feedback to team members during review periods and ongoing for consistent team growth.
• Hold team members accountable to high productivity metrics; coach for improvement as needed.
• Oversee operations
• Provide guidance and recommendations to warehouse manager on warehouse budget, operating expenses and project capital expenditures (as necessary)
• Reinforce 5S warehouse principles are administered and followed on a routine basis
• Support a meticulous standard for cleanliness, organization, and safety throughout the warehouse
• Foster a safe working environment.
• Reassure that safety and compliance practices meet DOT and OSHA standards
• Frequently communicate with warehouse manager and when necessary executive level management
• Manage carrier (FedEx, UPS, USPS, etc.) and local (contract) delivery relationships
• Maintain and promote workplace safety
• Securing and transferring cash or other assets.

Assistant Warehouse Manager

General

• Build and maintain productive, long-lasting relationships with existing customers.
• Close sales to achieve goals and drive growth.
• Work with customers in a courteous and professional manner.
• Get to know our customers and understand their needs.
• Locate hard-to-find parts and negotiate with vendors for the best deals.
• Provide precise quotes and follow up with customers to ensure orders are placed.
• Track lost sales and promote company specials.
• Assist colleagues when needed and foster new sales opportunities.
• Fulfill customer orders from various sectors, including installers, fleets, municipalities, and car dealerships.

Auto Parts Counter Professional

• The warehouse associate is responsible for receiving, labeling, and storing incoming shipments.
• Assessing stock for damages.
• Keeping a concise record of inventory.
• Accurately filling customer orders.
• Picking of parts to fulfill orders.
• Receiving, processing, labeling, and storing incoming stock.
• Maintaining clear records on all inventory and stock.
• Scanning items into the warehouse management system.
• Inspecting all stock for damages and keeping records of damages.
• Organizing the warehouse space.
• Preparing orders for shipment.
• Picking orders for shipment.
• Recording exact arrival and departure times for shipments.
• Operating stock management tools: for example, powered industrial equipment and pallet jacks.
• Counting stock and keeping inventory records.
• Routine cleaning duties.
• Interface with management to ensure key objectives are realized.
• Maintain safety regulations and compliance with all applicable regulations.

• The Part Time Delivery Driver will pick up and drop off automotive parts, while adhering to assigned routes and time schedules.
• You should be thorough in ensuring orders are properly fulfilled, passionate about satisfying customers, and committed to work safety.
• To succeed as a Delivery Driver, you should be polite, prompt, willing to work as part of the delivery team, and committed to providing our customers with an excellent experience.
• Load, transport, and deliver items to customers or businesses in a timely, friendly and courteous manner.
• Review orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied.
• Take and follow directions from dispatcher, adhere to assigned routes, follow time schedules, use route navigation apps, alternative routes, when necessary and knowledge of area to deliver packages to customers on time.
• Assist with loading and unloading items from vehicles without interfering with operations at customer’s place of business.
• Provide excellent customer service, answer questions, and professionally handle complaints and concerns from customers.
• Abide by all transportation laws and maintaining a safe driving record.
• Accept payments, prepare reports to include invoices, return forms, reconcile debt and credit and all moneys collected related to deliveries.
• When applicable, complete daily maintenance checks on company delivery vehicle and notify manager of any issues.
• Assist in any and all other store/ warehouse duties (stock, parts pulling, etc.) as assigned.
• Maintain and promote workplace safety.
• Securing and transferring cash or other assets.

Delivery Driver – Part Time

• The Returns Associate is responsible for the intake of returns from drivers and opens all boxes to ensure that returned items are correct and that the returned items are items sold by the company.
• Open all boxes to ensure that returned items are correct and that the returned items are items sold by the company
• Separate returns into “core”, “defect” and “new”
• Put account number stickers on cores and defects
• Redistribute new merchandise to other stores
• Enter each returned item into the computer system
• Help inside returns team create negative purchase orders
• Work with salesmen and managers if there are problems with customers returning items
• Miscellaneous projects and perform other related duties as assigned

Warehouse Associate – Returns

• The Warehouse Associate - Stock is responsible for stocking items on the shelves and ensuring the neat, orderly condition of the warehouse.
• Receive merchandise from vendors and other stores and put them in the proper location on the shelves
• Check off merchandise as received
• Correct mistakes found on the inventory count sheet
• Assist in pulling parts during busy times
• Clean up inside/outside the warehouse
• Work with stock manager to address any problems with orders
• Resolve problems with how the warehouse is stocked
• Miscellaneous projects and perform other related duties as assigned

• Pick up and drop off automotive parts, while adhering to assigned routes and time schedules.
• Ensure orders are properly fulfilled and committed to work safety.
• Load, transport, and deliver items to customers or businesses in a timely, friendly and courteous manner.
• Review orders before and after delivery to ensure that orders are complete and the customer is satisfied.
• Take and follow directions from dispatcher, adhere to assigned routes, and use route navigation apps as necessary.
• Assist with loading and unloading items from vehicles without interfering with operations at customer’s place of business.
• Provide excellent customer service, answer questions, and professionally handle complaints and concerns from customers.
• Abide by all transportation laws and maintain a safe driving record.
• Accept payments, prepare reports to include invoices, return forms, reconcile debt and credit related to deliveries.
• Complete daily maintenance checks on company delivery vehicle and notify manager of any issues.
• Assist in any and all other store/ warehouse duties (stock, parts pulling etc.) as assigned.

Delivery Driver

• Pick up and drop off automotive parts
• Adhere to assigned routes and time schedules
• Ensure orders are properly fulfilled
• Satisfy customers and commit to work safety
• Load, transport, and deliver items in a timely manner
• Review orders before and after delivery
• Take and follow directions from dispatcher
• Assist with loading and unloading items from vehicles
• Abide by all transportation laws and maintain a safe driving record
• Accept payments and prepare reports

• Maintain accurate inventory records using inventory management software.
• Monitor stock levels and place orders to replenish inventory as needed.
• Coordinate with suppliers to ensure timely delivery of automotive parts.
• Perform regular audits of inventory to identify discrepancies and resolve issues promptly.
• Work closely with the purchasing team to forecast inventory needs based on sales trends and seasonality.
• Collaborate with the warehouse team to optimize inventory storage and organization.
• Generate reports on inventory levels, stock movements, and other related metrics.
• Identify opportunities to improve inventory management processes and implement solutions.

Stock Manager

Warehouse Associate – Stock, Part Time

Warehouse Associate

Warehouse Associate – Internet Shipper

Branch Manager

Dispatcher

Assistant Warehouse Manager

Auto Parts Counter Professional

Warehouse Associate

Delivery Driver – Part Time

Warehouse Associate – Returns

Warehouse Associate

Delivery Driver

Delivery Driver

Inventory Specialist