The Parts Authority

Branch Manager

The Parts Authority

full-time

Posted on:

Location Type: Office

Location: Santa Ana • California • United States

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Salary

💰 $70,000 - $80,000 per year

About the role

  • Branch manager is responsible for efficient operations in the store, including customer relations, sales, and staff management
  • Work with existing and new customers to generate revenue opportunity for the store and execute the plan to take advantage of opportunities
  • Handle COD accounts
  • Log lost sales
  • Review and report on sales numbers
  • Manage invoices
  • Review credits
  • Work with salespeople to visit customers
  • Ensure that customers are receiving deliveries in a timely fashion
  • Follow up with customers who are not calling
  • Deal with customers in a professional and courteous manner
  • Manage and lead a store team to consistently deliver high levels of customer service and business results
  • Manage payroll, account for hours worked/deliveries
  • Hold department/all-store meetings and solicit feedback/suggestions from team members
  • Train countermen on phone procedures, provide ongoing training to team members
  • Provide valuable and actionable feedback to team members during review periods and ongoing
  • Manage employee lateness/absenteeism, performance issues, policy violations and all other coaching and/ or corrective action in accordance with company practice
  • Take a proactive approach to team member satisfaction
  • Oversee building maintenance
  • Manage location cleanliness, store security and maintain a safe working environment
  • Demonstrate a positive, helpful attitude as well as professional conduct and appearance at all times.
  • Keep management informed of competition and share all “best practices" with the rest of the company team in weekly reports.
  • Maintain communications with General Manager and all assigned team members to continually improve location service levels, productivity and profitability
  • Performs additional duties as assigned
  • Maintain and promote workplace safety
  • Securing and transferring cash or other assets.

Requirements

  • Ability to lift, push and pull up to 50 pounds
  • Clean/ valid driver’s license preferred
Benefits
  • Medical Coverage
  • Pharmacy Coverage
  • Dental Coverage
  • Vision Coverage
  • Basic Life and AD&D
  • Short Term Disability Coverage
  • Voluntary Short Term Disability Coverage
  • Voluntary Long Term Disability Coverage
  • Flexible Spending Account
  • Commuter Expense Reimbursement Account
  • Health Savings Account
  • Health Reimbursement Account
  • Accident Insurance
  • Critical Illness Insurance
  • Hospital Indemnity Insurance
  • ID Theft Insurance
  • Legal Plan Insurance
  • Pet Insurance
  • Employee Assistance Program (EAP)
  • Paid Holidays, Sick and Vacation
  • Profit Sharing/401 (k) Plan
  • Employee Discounts on Merchandise
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales managementcustomer relationsinvoice managementperformance managementteam trainingbuilding maintenancesafety managementrevenue generationreportingcash handling
Soft Skills
leadershipcommunicationcustomer serviceteamworkproblem-solvingproactive approachprofessionalismcourtesyfeedback provisionorganizational skills
Certifications
valid driver’s license