The Nursing and Midwifery Council

End User Support Manager

The Nursing and Midwifery Council

full-time

Posted on:

Location Type: Hybrid

Location: United Kingdom

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Salary

💰 £61,023 - £72,733 per year

About the role

  • Responsible for leading the end user support, applications support and assets management team
  • Overseeing the delivery of timely and effective IT support
  • Managing processes, resolving escalations, and ensuring service level agreements (SLA)
  • Developing support strategies and fostering relationships with both internal and external stakeholders
  • Aligning IT support with business objectives and goals

Requirements

  • Effectively manage, mentor and develop a team, including performance management, coaching and workforce planning
  • Oversee and manage the day-to-day operations of the End User support service to ensure a efficient and high quality service. As well as lead on IT projects.
  • Ensure to adhere to incident, problem and change management. Continuously looking for way to improve efficiency, reduce ticket volume, and repeated tasks/issues.
  • Build and maintain relationships with other departments, as well as third party vendors.
  • Develop and monitor Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to measure and drive continuous improvement
Benefits
  • 30 days annual leave
  • Enhanced Pension Contributions via our attractive Pension Scheme – with a basic 8% employer contribution as standard which increases up to 14% with optional added Employee Contributions
  • Life Insurance – 4 x current salary
  • Hybrid working
  • Enhanced Maternity and Paternity Leave
  • 24 Hours Employee Assistance Programme
  • Cycle to Work Scheme
  • Perkbox membership
  • Subsidised restaurant in our Portland Place office
  • Season ticket loans
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
end user supportapplications supportassets managementincident managementproblem managementchange managementperformance managementworkforce planningKey Performance Indicators (KPIs)Service Level Agreements (SLAs)
Soft Skills
leadershipmentoringcoachingrelationship buildingcommunicationteam managementproblem solvingstrategic thinkingcontinuous improvementstakeholder engagement