The National Society of Leadership and Success (NSLS)

Operations

• Procure, configure, and manage employee workstations and hardware for a fully remote workforce
• Set up new employee accounts, profiles, and access across all organizational systems; handle account changes and offboarding
• Manage the distribution and tracking of software licenses and seats across the organization, ensuring employees have appropriate access
• Administer Google Workspace and other cloud-based services used by staff
• Install, configure, and upgrade hardware and software components remotely
• Manage vendor relationships for IT products and services, including contract oversight, renewals, and service-level agreements
• Evaluate and recommend new technology tools and software to improve organizational efficiency
• Troubleshoot and resolve hardware and software issues for remote staff in a timely manner
• Provide technical and operational support to employees across all departments in a fully remote environment
• Maintain an accurate inventory of IT equipment and software assets
• Evaluate emerging technologies, automation tools, and AI-enabled solutions that improve organizational efficiency and employee productivity
• Administer and support organizational SaaS platforms, including user provisioning, license management, integrations, and troubleshooting
• Develop and maintain IT documentation, system inventories, standard operating procedures, and knowledge base resources
• Partner with department heads to understand IT needs and ensure employees have the tools to do their jobs effectively
• Communicate progress on IT projects and initiatives at regular intervals to Finance leadership

IT Operations Administrator

Manager

• Responsible for managing the direct relationship with 25+ key accounts by building and maintaining strong relationships with key chapter-level stakeholders.
• Conduct routine meetings with chapter leaders to mentor, guide and assist them (and in some cases, run) NSLS programming.
• Resolve chapter issues and concerns through high-touch support.
• Conduct programmatic training.
• Assess chapter and institutional needs and identify strategies to address those needs.
• Achieve set revenue goals and metrics as established by the company for each key account.

IT Operations Administrator

Strategic Chapter Manager