IT Operations Administrator

The National Society of Leadership and Success (NSLS)

IT Operations Administrator responsible for supporting IT operations for a fully remote workforce. Collaborating with department heads to ensure technical needs are met effectively across the organization.

Posted 6/27/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Procure, configure, and manage employee workstations and hardware for a fully remote workforce
Set up new employee accounts, profiles, and access across all organizational systems; handle account changes and offboarding
Manage the distribution and tracking of software licenses and seats across the organization, ensuring employees have appropriate access
Administer Google Workspace and other cloud-based services used by staff
Install, configure, and upgrade hardware and software components remotely
Manage vendor relationships for IT products and services, including contract oversight, renewals, and service-level agreements
Evaluate and recommend new technology tools and software to improve organizational efficiency
Troubleshoot and resolve hardware and software issues for remote staff in a timely manner
Provide technical and operational support to employees across all departments in a fully remote environment
Maintain an accurate inventory of IT equipment and software assets
Evaluate emerging technologies, automation tools, and AI-enabled solutions that improve organizational efficiency and employee productivity
Administer and support organizational SaaS platforms, including user provisioning, license management, integrations, and troubleshooting
Develop and maintain IT documentation, system inventories, standard operating procedures, and knowledge base resources
Partner with department heads to understand IT needs and ensure employees have the tools to do their jobs effectively
Communicate progress on IT projects and initiatives at regular intervals to Finance leadership

Requirements

What you’ll need

Bachelor's degree in computer science, engineering, or related field, preferred
2+ years of experience in a similar role
Experience troubleshooting hardware and software systems
Proficient with Mac and Windows OS and standard desktop applications across both platforms
Familiar with a range of software and hardware
Experience administering Google Workspace, including user provisioning, group management, and organizational settings
Experience supporting a distributed or fully remote workforce preferred
Awareness of current standards and trends in IT and emerging technology
Superior analytical and problem-solving abilities
Experience managing multiple IT initiatives and priorities simultaneously in a fast-paced environment.
Strong collaboration skills and the ability to partner effectively with stakeholders across departments.
Exemplary written and verbal communication skills; ability to explain complex technical information to non-technical colleagues in clear, simple language
Familiarity with onsite or cloud-based PBX telephony systems
A passion for continuous learning and innovation, with the ability to stay current with emerging technologies and apply new knowledge to improve processes and systems.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootinghardware managementsoftware managementuser provisioninglicense managementsystem administrationcloud servicesIT documentationautomation toolsAI-enabled solutions

Soft Skills

analytical skillsproblem-solvingcollaborationcommunicationstakeholder managementorganizational skillsadaptabilitycontinuous learninginnovationtime management

Certifications

Bachelor's degree in computer scienceBachelor's degree in engineeringrelated field degree