The Missing Link

L2 Infrastructure Support Engineer

The Missing Link

full-time

Posted on:

Location Type: Hybrid

Location: Pune • India

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Tech Stack

AzureCloudDNS

About the role

  • The Missing Link is looking for an experienced and talented L2 Infrastructure Support Engineer to join our growing team!
  • As Infrastructure Support Engineer, you will be responsible for providing L1/L2 technical support to various clients, while working on a ticket management system and being able to log their time accurately every day. The role involves resolving IT incidents, processing service requests, action alerts and monitor systems with a focus to SLA, attention to details and being able to escalate in a timely manner.
  • Service Requests
  • User creations and removals
  • Update DL
  • Perform Mailbox tasks/permissions
  • Systems Maintenance
  • Review and perform system upgrades
  • Test and confirm operational
  • Troubleshoot for issues
  • Alerting
  • Respond to alerts on the board
  • Investigate and work with the wider team to resolve
  • Create problem management for repeat alerts
  • Patch Management
  • Ensure managed devices are being patched
  • Resolved warning, alerts to ensure compliance is maintained
  • Work with wider team for resolution
  • Backup Monitoring
  • Backup alerts are being actioned
  • Reduce job failures
  • Escalate to the wider team

Requirements

  • - Minimum 5 years’ professional work experience
  • - Minimum 2 years’ industry experience
  • - Preferred MSP / Cloud provider experience
  • - Microsoft or updated industry certifications
  • Technical Experience:
  • - Hands on experience providing technical support
  • - Worked in ITIL environment or understand concept of ITIL
  • - Familiar with ticket management system and time entries
  • - Backup Technologies
  • - Microsoft stack solutions including Azure
  • - Hands on experience working with various platforms
  • Technologies:
  • - M365
  • - Entra ID
  • - Conditional Access
  • - Veeam Backup or relevant technology
  • - Windows Servers (DNS, Storage, Crash)
  • - Patching tool and process
  • - Ncentral or similar RMM
  • - Advanced Network monitoring tool
  • If you are a team player with excellent communication skills we would like to hear from you.
Benefits
  • A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities.
  • Here are some of the best bits about working at The Missing Link and some of the ways we try and maintain our staff happiness levels:
  • - Supportive, collaborative and respectful environment
  • - Company culture that fosters learning and development through training and mentoring programs
  • - Opportunities for professional development and career advancement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
L2 technical supportIT incident resolutionservice request processingsystem maintenancetroubleshootingpatch managementbackup monitoringMicrosoft stack solutionsAzureITIL
Soft Skills
attention to detailteam playerexcellent communication
Certifications
Microsoft certificationsindustry certifications