The Missing Link

L2 Infrastructure Support Engineer

The Missing Link

full-time

Posted on:

Location Type: Hybrid

Location: Pune • 🇮🇳 India

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Job Level

Mid-LevelSenior

Tech Stack

AzureCloudDNS

About the role

  • The Missing Link is looking for an experienced and talented L2 Infrastructure Support Engineer to join our growing team!
  • As Infrastructure Support Engineer, you will be responsible for providing L1/L2 technical support to various clients, while working on a ticket management system and being able to log their time accurately every day. The role involves resolving IT incidents, processing service requests, action alerts and monitor systems with a focus to SLA, attention to details and being able to escalate in a timely manner.
  • Service Requests
  • User creations and removals
  • Update DL
  • Perform Mailbox tasks/permissions
  • Systems Maintenance
  • Review and perform system upgrades
  • Test and confirm operational
  • Troubleshoot for issues
  • Alerting
  • Respond to alerts on the board
  • Investigate and work with the wider team to resolve
  • Create problem management for repeat alerts
  • Patch Management
  • Ensure managed devices are being patched
  • Resolved warning, alerts to ensure compliance is maintained
  • Work with wider team for resolution
  • Backup Monitoring
  • Backup alerts are being actioned
  • Reduce job failures
  • Escalate to the wider team

Requirements

  • - Minimum 5 years’ professional work experience
  • - Minimum 2 years’ industry experience
  • - Preferred MSP / Cloud provider experience
  • - Microsoft or updated industry certifications
  • Technical Experience:
  • - Hands on experience providing technical support
  • - Worked in ITIL environment or understand concept of ITIL
  • - Familiar with ticket management system and time entries
  • - Backup Technologies
  • - Microsoft stack solutions including Azure
  • - Hands on experience working with various platforms
  • Technologies:
  • - M365
  • - Entra ID
  • - Conditional Access
  • - Veeam Backup or relevant technology
  • - Windows Servers (DNS, Storage, Crash)
  • - Patching tool and process
  • - Ncentral or similar RMM
  • - Advanced Network monitoring tool
  • If you are a team player with excellent communication skills we would like to hear from you.
Benefits
  • A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities.
  • Here are some of the best bits about working at The Missing Link and some of the ways we try and maintain our staff happiness levels:
  • - Supportive, collaborative and respectful environment
  • - Company culture that fosters learning and development through training and mentoring programs
  • - Opportunities for professional development and career advancement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
L2 technical supportIT incident resolutionservice request processingsystem maintenancetroubleshootingpatch managementbackup monitoringMicrosoft stack solutionsAzureITIL
Soft skills
attention to detailteam playerexcellent communication
Certifications
Microsoft certificationsindustry certifications