The Missing Link

IT Support

• Responding to client inquiries, troubleshooting technical issues, and providing prompt resolutions
• Collaborating with the Support Team to manage tickets and escalate incidents as necessary
• Ensuring compliance with Incident Management and Problem Management processes
• Demonstrating strong technical proficiency and mentoring junior team members
• Maintaining accurate time entries and meeting Service Level Agreements (SLA)

IT Help Desk Technician

Engineer

• Contribute to end-to-end IT project delivery – from planning to execution.
• Collaborate and influence internal teams and external partners.
• Deliver project within a project management framework using best practices.
• Coordinate with service delivery and support teams for smooth transition into BAU operations.
• Provide hands-on implementation and technical leadership across multiple concurrent projects.
• Identify and mitigate project risks through proactive planning and communication.
• Build and maintain strong working relationships with clients, vendors, and technical stakeholders.
• Ensure documentation, change logs, and project records are accurate and up to date.
• Troubleshoot and resolve implementation challenges efficiently, maintaining client confidence.
• Uphold MSP standards of quality, security, and customer experience across all project engagements.
• Proactively upskilling to stay current with emerging technologies.

IT Project Engineer

Security Analyst

• **What You’ll Be Doing**
• - Monitor and triage security alerts from MDR technologies
• - Investigate incidents using log analysis, malware analysis, and OSINT
• - Collaborate on Purple Teaming exercises to improve detection
• - Stay ahead of the curve by researching zero-day vulnerabilities
• - Work closely with senior analysts to support incident response

Associate Security Analyst, Watcher

Security Engineer

• Develop and manage client relationships across new and existing accounts, with a focus on the mid-market segment.
• Drive new business across Products, Professional Services, and Managed Services, with a strong emphasis on Information/Cyber Security.
• Collaborate with marketing, pre-sales, technical teams, and strategic vendors to build and maintain a robust pipeline.
• Communicate the value of The Missing Link’s solutions to C-level executives and senior decision-makers.
• Identify and solve business challenges in areas such as Penetration Testing, GRC Gap Assessments, Managed Detection & Response, and other SOC-delivered services.
• Work both autonomously and as part of a dynamic team to achieve results.

Sales Executive, Security

Recruitment

• Drive the full recruitment lifecycle for high-volume roles including advertising, screening, interviewing, and offer management.
• Coordinate all recruitment logistics including interview scheduling, candidate communication, and database management.
• Proactively source and engage top talent, including hard-to-find niche skillsets, using a variety of sourcing strategies.
• Partner with hiring managers to deeply understand team needs and provide tailored recruitment support.
• Support the design and execution of workforce capability planning, including data-driven skills gap analysis for future hiring needs.
• Contribute to continuous improvement of recruitment processes, tools, and candidate experience.
• Maintain accurate, timely, and candidate interview details within the ATS.
• Conduct interviews and schedule candidate interactions as required.
• Participate as a proactive member of the broader HR team to shape workforce capability.

IT Help Desk Technician

IT Project Engineer

Associate Security Analyst, Watcher

Sales Executive, Security

Talent Acquisition Specialist