The Missing Link

Sales Development Rep

• - Own outbound prospecting via phone, email, LinkedIn and more - you’ll find the right people and start the right conversations
• - Qualify inbound leads and route them to the right sales experts
• - Book quality meetings with decision-makers in key accounts
• - Collaborate with marketing on messaging, campaigns and lead nurturing
• - Use tools like HubSpot, LinkedIn Sales Navigator and intent data to work smarter
• - Track activity, results, and learnings to continually improve outreach and conversion
• - Stay sharp on our services and the wider tech landscape so you can speak with confidence
• - Be part of a team that backs you - but gives you the autonomy to succeed

Sales Development Representative

Security Engineer

• Deliver a range of consulting engagements for various clients
• Conduct Vulnerability Assessments (Internal, External, Web Application and Database)
• Perform Penetration Testing (Internal, External, Web Application, Database, Mobile and Wireless)
• Execute Firewall and Password Audits
• Carry out SOE Security Assessments
• Review Source Code
• Conduct Security Risk (ISO27k) & Privacy Impact (APP) Assessments
• Simulate Red Team Attack simulations

Security Consultant

DevOps Engineer

• Designing, implementing, and operating secure, scalable, and highly available platforms across multi-cloud environments
• Embedding DevOps best practices and uplifting platform maturity
• Contributing to cloud architecture, automation, CI/CD pipelines, and operational excellence
• Collaborating effectively across teams while maintaining clear documentation and operational runbooks

DevOps SME

Security Operations

• The Missing Link Global Security Operations Centre provides 24x7 Managed Services (MS) support to our clients across a variety of sectors.
• Responsible for the configuration, maintenance and troubleshooting Level 1 & Level 2 support for market-leading security technologies.
• Collaborate with Security Architects, Engineers and clients to facilitate the transition from implementation project to managed service.
• Assist Senior SOC Engineers in responding to incidents and work closely with MDR (Watcher) Team to defend against malicious activity.
• Provide structured training and development plan tailored to previous experiences, including industry qualifications and vendor-specific certifications.

Associate SOC Engineer

IT Support

• Coach, mentor, and motivate a high-performing Service Desk team
• Build trust, manage performance, and handle challenging conversations with confidence
• Support hiring, onboarding, inductions, and ongoing development
• Run performance reviews, probation check-ins, and training plans
• Foster a positive, accountable, and collaborative team culture
• Ensure workloads are balanced and resources are used effectively
• Keep utilisation high while minimising non-billable admin time
• Review leave, staffing levels, onsite work, and ticket volumes
• Ensure timesheets, job notes, and processes are accurate and up to date
• Make sure policies, procedures, and values are lived every day
• Ensure SLAs are consistently met (and beaten)
• Drive first-call resolution and excellent ticket hygiene
• Maintain CSAT of **97%+**
• Ensure Incident & Problem Management processes are followed
• Prioritise managed clients and deliver predictable, high-quality outcomes
• Act as the primary contact for key clients
• Know their environments inside out and advocate for their needs
• Collaborate closely with Account Managers
• Communicate clearly, respond within 24 hours, and manage expectations
• Provide Level 2 support when needed
• Troubleshoot across on-prem, hybrid, and cloud environments
• Work confidently with EUM, RMM, and ticketing systems
• Support Autopilot troubleshooting, log collection, and Conditional Access
• Help guide technical decisions and unblock the team

IT Help Desk Team Leader

Support Engineer

• Responding to client inquiries, troubleshooting technical issues, and providing prompt resolutions
• Collaborating with the Support Team to manage tickets and escalate incidents as necessary
• Ensuring compliance with Incident Management and Problem Management processes
• Demonstrating strong technical proficiency and mentoring junior team members
• Maintaining accurate time entries and meeting Service Level Agreements (SLA)

IT Help Desk Support Engineer – Level 1

Accountant

• We are seeking a detail-oriented and analytical **Accounts Payable / Accounts Receivables Accountant** to manage the company’s outgoing financial transactions. In this role you will be responsible for ensuring all vendor invoices are correctly recorded, approved, and paid in a timely and accurate manner. This role also supports cash management by reconciling bank accounts and maintaining appropriate bank balances to meet payment obligations. You will work closely with internal departments and external vendors to deliver a superior AP function for our business.
• This role is based in Pune with a hybrid working arrangement of 3 days per week in the office.**
• **Key Responsibilities:**
• - Accounts Payable and Accounts Receivable
• - Month end closing requirements
• - Generating and analysing accounts payable reports

AP, AR Accountant

Cloud Engineer

• Manage and troubleshoot L3 incidents (P1/P2) with a view to apply permanent measures
• Perform minor and major infrastructure changes
• Take a lead role in reviewing IT environment and technically providing fit for purpose recommendations
• Mentor our L1/L2 team by knowledge sharing
• Proactively identify and raise technical issues that could lead to potential risks
• Be a champion to document and update technical knowledge base
• Participate in rotational On-Call responsibilities
• Serve as a technical advisor, guiding decisions with evidence and industry best practices

L3 IT Systems, Cloud Engineer

Pre-sales Engineer

• Engage with prospective clients to understand their business goals, technical requirements, and challenges.
• Conduct discovery meetings, technical workshops, and site assessments to gather detailed infrastructure requirements.
• Translate business needs into technical solutions aligned with company offerings.
• Clearly articulate the business value and ROI of proposed solutions to both technical and non-technical stakeholders.
• Prepare technical proposals, solution documents, RFP/RFI responses, and pricing estimates in collaboration with sales and engineering teams.
• Review tender documents and ensure all technical specifications and compliance requirements are met.
• Work closely with sales teams to support business development and revenue growth.
• Liaise with vendors, distributors, and internal delivery teams to ensure feasibility, compatibility, and support for proposed solutions.
• Stay updated on emerging networking technologies, products, and industry trends (e.g., SD-WAN, network automation, cybersecurity, hybrid cloud).
• Provide feedback from the field to product and marketing teams for improving offerings and go-to-market strategies.

IT Cloud & Infrastructure Presales Consultant

• Provide subject matter expertise in at least two of the following:
• Next-Gen Firewall (NGFW) Technologies
• Secure Services Edge (SSE)
• Secure Web Gateways (SWG)
• Privileged Identity & Access Management (PAM)
• Lead and mentor junior engineers, fostering a culture of growth and excellence.
• Own the delivery of security solutions across diverse environments—on-prem, virtualised, and cloud.
• Engage with senior clients, building strong, trusted relationships.
• Collaborate strategically across teams to drive innovation and resilience.
• Apply your knowledge in application security, including WAF and CDN technologies

Principal SOC Engineer

QA Automation Engineer

• Are you a proactive, hands-on Automation Engineer who thrives on connecting **data**, **AI**, and **automation** to create meaningful solutions for people?
• We are looking for an experienced Automation Engineer to build and deliver automation that removes friction from the business. You will design, develop, and support scalable automation solutions across Microsoft Power Platform, Python, RPA, API integrations, and AI-enabled tools including Copilot Studio. This role suits an engineer with strong technical foundations and a pragmatic approach, building secure, resilient automation for business-critical systems.
• If you love solving complex problems, experimenting with new technologies, and building solutions that scale, we’d love for you to be part of our journey.
• ****About Us**
• We’re The Missing Link - one of Australia’s most awarded IT providers, now backed by global powerhouse Infosys. For over 28 years, we’ve helped businesses succeed with cutting-edge Cyber Security, IT & Cloud, and Automation solutions. With 200+ team members and a culture built on inclusion, innovation, and impact, we offer a workplace where you’re valued, challenged, and supported to grow.
• ***We are THE MISSING LINK between where you are and where you want to be.***
• **Key Responsibilities**
• Automation & Integrations
• - Design and implement automation workflows using Power Apps, Power Automate, RPA tools, PowerShell and Python.
• - Develop ETL pipelines and data transformation processes using Python.
• - Implement AI-enabled automation, including prompt-driven workflows and Copilot Studio use cases.
• - Build and consume REST APIs to enable reliable system integrations and automation workflows.
• - Implement secure authentication, error handling, and efficient API consumption practices.
• Reliability, Security & Compliance
• - Embed security, compliance, and risk controls into all automation and integration workflows.
• - Monitor automations and integrations, implement alerting, and ensure rapid recovery from failures.
• - Continuously improve automation reliability by analysing incidents and implementing preventative automation
• CI/CD, Quality & Collaboration
• - Use Git for version control, branching, and automated deployment of automation.
• - Manage assigned tasks, prioritise SLAs, communicate updates, and track work with minimal supervision.
• - Document standards, create clear usage guides, and support internal enablement sessions where required.

Automation Engineer

IT Help Desk Support Engineer

• Identify and develop cyber security opportunities across Federal, State, and Local Government
• Build and maintain strong relationships with key government stakeholders and procurement teams
• Lead and manage government procurement activities, including RFT, RFQ, and RFI responses
• Write high-quality, compliant tender submissions that clearly articulate value, risk mitigation & outcomes
• Partner closely with technical, delivery, and bid teams to shape winning government proposals
• Manage the end-to-end sales lifecycle, from opportunity qualification through to contract award
• Stay across government cyber security frameworks, policies, and evolving threat landscapes

Cyber Security Sales Executive – Government

• - Identify, engage, and develop new business opportunities within the cybersecurity space
• - Build trusted relationships with customers, acting as a strategic advisor rather than a transactional seller
• - Understand client risk profiles and translate them into tailored cyber security solutions
• - Manage the full sales lifecycle, from prospecting and discovery through to close
• - Collaborate closely with technical, delivery, and leadership teams to ensure customer success
• - Stay informed on emerging cyber threats, industry trends, and evolving security technologies

Security Sales Executive

Infrastructure Engineer

• The Missing Link is looking for an experienced and talented L2 Infrastructure Support Engineer to join our growing team!
• As Infrastructure Support Engineer, you will be responsible for providing L1/L2 technical support to various clients, while working on a ticket management system and being able to log their time accurately every day. The role involves resolving IT incidents, processing service requests, action alerts and monitor systems with a focus to SLA, attention to details and being able to escalate in a timely manner.
• Service Requests
• User creations and removals
• Update DL
• Perform Mailbox tasks/permissions
• Systems Maintenance
• Review and perform system upgrades
• Test and confirm operational
• Troubleshoot for issues
• Alerting
• Respond to alerts on the board
• Investigate and work with the wider team to resolve
• Create problem management for repeat alerts
• Patch Management
• Ensure managed devices are being patched
• Resolved warning, alerts to ensure compliance is maintained
• Work with wider team for resolution
• Backup Monitoring
• Backup alerts are being actioned
• Reduce job failures
• Escalate to the wider team