The Missing Link

Support Engineer

• Respond to client enquiries, troubleshoot technical issues, and deliver timely resolutions
• Manage incidents and service requests, escalating where required
• Follow Incident and Problem Management processes to ensure service quality
• Maintain accurate time entries and meet agreed Service Level Agreements (SLAs)
• Work collaboratively within the Support Team to ensure excellent client outcomes
• Provide occasional on‑site, face‑to‑face support to clients

IT Support Engineer – Level 1

Security Engineer

• Exceptional career opportunity for a talented Security Engineer to join our Security Engineering Team.
• You will have vast knowledge within the IT Security industry which includes at least 3-4 years hands-on experience as well as knowledge of a range of security products, technologies, and solution offerings.
• You will have a strong security background and are passionate to join our security team taking part and leading security engineering projects.

• Identify, engage, and develop new business opportunities within the cybersecurity space
• Build trusted relationships with customers, acting as a strategic advisor rather than a transactional seller
• Understand client risk profiles and translate them into tailored cyber security solutions
• Manage the full sales lifecycle, from prospecting and discovery through to close
• Collaborate closely with technical, delivery, and leadership teams to ensure customer success
• Stay informed on emerging cyber threats, industry trends, and evolving security technologies

Cyber Security Account Executive

Infrastructure Engineer

• Manage and troubleshoot L3 incidents (P1/P2) with a view to apply permanent measures
• Perform minor and major infrastructure changes
• Take a lead role in reviewing IT environment and technically providing fit for purpose recommendations
• Mentor our L1/L2 team by knowledge sharing
• Proactively identify and raise technical issues that could lead to potential risks
• Be a champion to document and update technical knowledge base
• Participate in rotational On-Call responsibilities
• Serve as a technical advisor, guiding decisions with evidence and industry best practices

Security Operations

• Monitor, triage and investigate security alerts from leading MDR technologies, with a focus on EDR and SIEM platforms
• Lead and contribute to complex incident response activities, from detection through to remediation and post‑incident review
• Perform advanced log analysis, malware analysis, OSINT research and investigation of emerging and zero‑day threats
• Collaborate with SOC Engineers, Red Team and clients to develop, test and tune detection use cases through purple‑team activities
• Apply frameworks such as MITRE ATT&CK and TDIR methodologies to improve detection and response effectiveness
• Produce high‑quality incident reports and briefings for technical teams and senior stakeholders
• Mentor junior analysts and contribute to continuous improvement across SOC processes and capabilities

Senior SOC Analyst

• Provide security consulting across active and planned initiatives.
• Deliver architecture input into project and platform designs.
• Perform technology risk assessments and security reviews.
• Support KTLO and unplanned security work.
• Participate in advisory and architecture boards.
• Provide pragmatic security advice to project teams.
• Identify and document security risks and treatment options.
• Align solutions with enterprise security standards and patterns.
• Assist with security uplift activities where gaps are identified.

Senior Security Architect – Architecture and Technology Risk

Sales Development Rep

• - Own outbound prospecting via phone, email, LinkedIn and more - you’ll find the right people and start the right conversations
• - Qualify inbound leads and route them to the right sales experts
• - Book quality meetings with decision-makers in key accounts
• - Collaborate with marketing on messaging, campaigns and lead nurturing
• - Use tools like HubSpot, LinkedIn Sales Navigator and intent data to work smarter
• - Track activity, results, and learnings to continually improve outreach and conversion
• - Stay sharp on our services and the wider tech landscape so you can speak with confidence
• - Be part of a team that backs you - but gives you the autonomy to succeed

Sales Development Representative

• Deliver a range of consulting engagements for various clients
• Conduct Vulnerability Assessments (Internal, External, Web Application and Database)
• Perform Penetration Testing (Internal, External, Web Application, Database, Mobile and Wireless)
• Execute Firewall and Password Audits
• Carry out SOE Security Assessments
• Review Source Code
• Conduct Security Risk (ISO27k) & Privacy Impact (APP) Assessments
• Simulate Red Team Attack simulations