Provide front line technical support to employees via calls, chat, email, and desk side support
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
End user administration tasks as required for onboarding and offboarding of Active Directory accounts
Imaging and deploying new hardware
Updating and deploying software
Office 365 & SharePoint Administration
Asset management and device refreshing (EOL planning and scheduling)
Site documentation
Maintaining Active Directory Environment
Maintaining Phone and overhead paging systems
Maintaining CCTV and Access Control systems
Installing Network devices, digital billboards, and KPI displays
Assists in evaluation and deployment of new technology
Working with various teams on a wide variety of projects
Staying informed on emerging cyberthreats and ensure proper patching of all systems to prevent attacks
Training end users on use of systems and technology where applicable

Requirements

B.S. in Information Technology or relevant field (Work experience may be substituted in lieu of degree)
5+ years working experience in Information Technology
IT Related Certifications (CompTIA A+, Network+, Project+, Microsoft, Cisco, etc.)
Experience with Microsoft O365, Microsoft server operating systems and Microsoft desktop applications
Basic understanding of cyber security fundamentals and best practices including identity and access management
Experience with virtual environments
Basic understanding and ability to troubleshoot VOIP technologies
Working knowledge of a range of desktop diagnostic and troubleshooting utilities and practices

Benefits

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supporthardware installationsoftware installationActive Directory administrationimagingsoftware deploymentOffice 365 administrationSharePoint administrationasset managementcyber security fundamentals

Soft Skills

communicationteam collaborationtrainingproblem-solvingorganizational skills

Certifications

CompTIA A+CompTIA Network+CompTIA Project+Microsoft certificationsCisco certifications