Assistant Manager – Ice Cream Tours
The Magnum Ice Cream Company
full-time
Posted on:
Location Type: Office
Location: Waterbury • Vermont • United States
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Salary
💰 $47,000 - $60,400 per year
About the role
- Assist in managing efficient factory tour operations
- Showcase excellent customer service and live the Ben & Jerry’s 3-part mission
- Drive consumer loyalty and staff satisfaction by managing a fun, safe, clean, and high energy environment
- Support and participate in all other areas of the Hospitality business
- Lead 30-minute Factory Tours for groups of up to 35 people
- Deliver articulate information and display confidence and comfort engaging guests
- Assist the Department Manager in hiring, onboarding and orientation of staff
- Conduct staff training and aid in growing and developing team members
- Manage and train staff on parking lot operations
- Maintain effective operations and communications for the department
- Ensure that all opening and closing procedures are followed
- Support weekly financial reporting requirements
- Provide support in preparation for weekly payroll
- Assist the Department Manager with overseeing shop inventory, tour sales and inventory levels
- Track and report financial progress of trends and daily operations
- Accountable for maintaining daily cashing in and out of all registers
- Collaborate with the Department Manager and the Marketing Coordinator in the implementation of the tour-marketing plan
- Manage the inventory ordering process
- Assist in the coordination and staffing of special events
- Participate in planning and development meetings with other company managers
- Work on special projects as assigned by the Retail Operations team
- Participate in first aid and emergency response for Hospitality operations
- Actively support company safety goals
Requirements
- 3+ years’ experience supervising staff in a hospitality, retail or food service environment
- Highly professional, patient, energetic, team-oriented individual with a positive “can –do” attitude and a strong commitment to outstanding customer service
- Excellent communication, interpersonal and customer service skills
- Comfortable with public speaking, talking to large groups, and able to engage in a personable and professional manner
- Invested in growing and developing strong team members.
- Experience in high volume, fast-paced retail environment
- Strong organization, follow-through, and time management skills
- Strong understanding of accounting and finances
- Efficient initiative and detailed focus
- Strong project management skills and problem-solving ability
- Experience in handling customer complaints and providing recovery
- Flexibility, patience, and sense of humor, friendly, outgoing, and self-motivated team player
- Ability to handle stressful situations calmly and quickly
- Autonomous, proactive and responsive disposition to anticipate and fulfill customer needs.
- Valid driver’s license
Benefits
- health insurance (including prescription drug, dental, and vision coverage)
- retirement savings benefits
- life insurance and disability benefits
- parental leave
- sick leave
- paid vacation and holidays
- access to numerous voluntary benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
financial reportingpayroll preparationinventory managementstaff trainingpublic speakingcustomer complaint handlingproject managementtime managementaccountingoperations management
Soft skills
customer servicecommunicationinterpersonal skillsteam-orientedproblem-solvingflexibilitypatienceself-motivatedpositive attitudeleadership
Certifications
valid driver's license