Business Intelligence Developer

• Utilize advanced analytical techniques to analyze large datasets, extract meaningful insights, and provide actionable recommendations to enhance revenue operations efficiency.
• Develop and maintain automated data reconciliation and quality checks to proactively identify and resolve discrepancies, ensuring accuracy and consistency of critical reports and dashboards.
• Create compelling visualizations to effectively communicate complex data insights, making information accessible and actionable for a diverse audience.
• Build and maintain data models to support GTM, helping the organization make informed strategic decisions.
• Drive the automation of our business intelligence ecosystem by treating dashboards and semantic layers as code using Git, automated testing frameworks, and CI/CD pipelines.
• Work closely with various teams, including Sales, Marketing, Finance, and Product, to understand business requirements and provide analytical support.
• Identify opportunities to enhance data quality, reporting processes, and analytics tools to drive continuous improvement in data analysis capabilities.

Staff, Business Intelligence Engineer at Twilio enhancing data-driven decision-making

Staff Business Intelligence Engineer

Staff, Business Intelligence Engineer at Twilio enhancing go-to-market data for analytics and AI capabilities. Collaborate across teams to drive data consistency and actionable insights for strategic decisions.

ServiceNow

• Design, develop, configure, and deploy custom applications and solutions within the ServiceNow platform.
• Create and configure scoped applications, Service Catalog items, Flow Designer workflows, and other platform-based solutions that support client needs.
• Support the design and development of locally developed applications (LDAs) using ServiceNow development best practices.
• Lead and support integrations between ServiceNow and external systems, ensuring reliable data exchange and platform functionality.
• Support the movement of ServiceNow components, collections, and deployable assets through CI/CD pipelines and across development environments.
• Work closely with ServiceNow architects, developers, analysts, and stakeholders to map business requirements and services to appropriate ServiceNow capabilities.
• Participate in code reviews, proofs of concept, technical discussions, and product demonstrations.
• Perform troubleshooting, coding, scripting, and ServiceNow configuration activities of moderate to high complexity.
• Provide guidance and mentorship to citizen developers and other team members working within the ServiceNow ecosystem.
• Support the administration, deployment, and management of USCIS systems and PaaS, SaaS, and IaaS platforms as required using authorized privileged access.

Mid-Level ServiceNow Developer developing scalable solutions at Via Logic

ServiceNow Developer

Mid-Level ServiceNow Developer developing scalable solutions at Via Logic. Collaborating with technical and non-technical teams to build and implement ServiceNow solutions.

Learning and Development

• Design and develop learning experiences across multiple formats, including eLearning modules, instructor-led training, learner workbooks, job aids, quick-reference guides, and knowledge checks.
• Build scalable, agent-centered training content using tools such as Articulate 360, Canva, Google Suite, and Confluence and apply adult learning principles that drive measurable behavior change.
• Partner with subject matter experts across Operations, Product, Underwriting, Service, and Sales to gather information, validate content accuracy, and translate complex concepts into practical guidance.
• Lead the organization, accuracy, and governance of Kin’s operational knowledge base, including content standards, tagging conventions, audits, and version control practices.
• Revise and update learning content quickly in response to process improvements, product launches, regulatory updates, or system changes while maintaining high quality and consistency.
• Create operational communication assets such as announcements, reinforcement materials, quick-start guides, and leader talking points that support successful rollout and adoption of new initiatives.
• Track knowledge base health metrics and learner engagement data to identify opportunities for content improvements and operational efficiencies.
• Coordinate stakeholder reviews, approvals, and publishing workflows across training and communication materials.
• Maintain reusable templates, style guides, and scalable content components that improve development speed and consistency across the Operations Training team.
• Integrate generative AI tools into content development workflows to improve efficiency, scalability, and speed without sacrificing content quality or learner experience.

Instructional Designer creating operational training programs for remote teams at Kin.

Instructional Designer

Instructional Designer creating scalable learning experiences for Kin's Operations teams. Collaborating with various departments to improve agent readiness and operational clarity.

Sales

• Meet regional sales objectives by forecasting volume requirements, documenting projects in Salesforce.com, and guiding sales motions from identification through close
• Maintain and expand customer base by building and maintaining rapport with key customers and identifying new customer opportunities
• Recommend new product lines by identifying new product opportunities, and/or product, packaging, and service changes; surveying consumer needs and trends; tracking competitors
• Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and collaborating with peers across the company and industry
• Travel to all states in territory to develop the region: PA, MD, DE, NJ, NY, CT, RI, MA, NH, VT, ME
• Other duties and responsibilities as assigned by manager

Regional Sales Manager leading sales efforts for Elo products and services in assigned regions

Regional Sales Manager

Regional Sales Manager leading sales efforts for Elo products and services in assigned regions targeting retail, hospitality, healthcare, and logistics customers. Collaborating with an established book of business and managing key accounts.

Project Manager

• Order and procure construction materials, tools, and supplies based on project needs
• Monitor materials at job sites to ensure proper usage, availability, and minimize waste or shortages
• Coordinate and schedule deliveries to job sites
• Manage the return of unused or excess materials to suppliers or warehouse, ensuring proper documentation and credits
• Communicate with suppliers to secure competitive pricing and timely delivery
• Verify materials meet project specifications and quality standards
• Collaborate with office and field team.
• Resolve issues related to delays, shortages, damaged materials, or returns

Materials Coordinator managing construction materials for projects

Project and Materials Coordinator

Materials Coordinator responsible for procurement and tracking of construction materials for efficient project management. Collaborating with vendors and teams in a hybrid environment.

• Outreach and Engagement: Initiate contact with potential members via phone and text to promote KidStrong programs and membership opportunities.
• Build rapport with leads and trial customers to drive conversions and achieve sales targets.
• Lead Management: Qualify leads based on established criteria and assess their needs and interests in KidStrong programs.
• Follow up with leads to answer questions, address concerns, and close sales.
• Guide new members through the enrollment and onboarding process.
• Maintain accurate records of all sales activities and member interactions using CRM software.

KidStrong Sales Associate driving membership growth at KidStrong Everett

Sales Associate

KidStrong Sales Associate responsible for connecting with potential members and driving membership growth. Requires excellent sales skills and communication, focusing on children's fitness and education.

• Outreach and Engagement: Initiate contact with potential members via phone and text to promote KidStrong programs and membership opportunities.
• Utilize scripts and marketing materials provided to effectively communicate the benefits of KidStrong membership.
• Build rapport with leads and trial customers to drive conversions and achieve sales targets.
• Lead Management: Qualify leads based on established criteria and assess their needs and interests in KidStrong programs.
• Provide accurate and timely information to potential members about membership options, pricing, and program details.
• Follow up with leads to answer questions, address concerns, and close sales.
• Guide new members through the enrollment and onboarding process.
• Communicate with center leadership on status of leads, joins and Trials to make sure families have a great experience and facilitate smooth transition from phone to in-center.
• Sales Performance and Reporting: Maintain accurate records of all sales activities and member interactions using CRM software.
• Track sales metrics, including conversion rates, lead response times, and member retention rates.
• Collaborate with center leadership on solutions to achieve sales goals.

Sales Associate driving membership growth for kid-focused training center

Sales Associate responsible for outreach and lead management at KidStrong. Engaging potential members to drive membership growth in a hybrid role.

Customer Support

• Provides administrative services to the Office of Legislative Counsel
• Manages administrative services for the Office
• Staffs the Legislative Committee on Administrative Rules
• Provides services to the Judicial Rules and Judicial Retention Committees
• Staffs other committees as needed

Legislative Counsel Support Specialist providing administrative services at Vermont State House

Legislative Counsel Support Specialist

Legislative Counsel Support Specialist providing administrative services to the Office of Legislative Counsel. Supports work for the Vermont General Assembly through administrative management and committee staffing.

Field Engineer

• Install, qualify (IQ/OQ/PQ), maintain, and repair TFF/TFDF Systems, Chromatography, PATsmart™ Analytical products, XCell™ ATF, and related systems.
• Collaborate with internal teams to execute Site Acceptance Tests (SAT) and support Factory Acceptance Tests (FAT) as needed.
• Deliver customer training on system operation, software, and accessories.
• Provide remote and on-site technical support to customers and internal teams.
• Maintain accurate documentation of all service activities and escalate issues as needed.
• Follow-up with customers and/or colleagues on all Service deliverables, pre and post service events.

Field Service Engineer installing and maintaining bioprocessing technologies.

Field Service Engineer II

Field Service Engineer responsible for the installation and maintenance of bioprocessing technologies. Based in New England with significant travel across the USA, providing technical support and training.

Analyst

• routinely performs in-depth analysis of workflows, data collection, and other technical issues associated with the use of Epic software
• is responsible for design, build, testing, and maintain those solutions
• Provide tier-2 support of application incidents reported through the help desk; including 24/7 on call coverage as required
• Perform analysis to resolve application incidents, maintenance items, enhancement requests, upgrades / updates, and projects, collaborating with colleagues and across teams
• Develop and maintain requirements / specifications and test cases for new or enhanced functionality to department applications
• Ensure the test scripts have been created, reviewed, and updated to reflect workflow solutions
• Modify Epic records, tables, and master files to support the application design, additions, and changes
• Implement changes using documented procedures that are compliant with departments policies and procedures
• Actively participate and contribute in team and cross-team meetings and maintain appropriate meeting records
• Have expert understanding of your supported application, integration and general understanding of most all other Epic applications
• Work independently 100% of the time
• Anticipate add on work and accomplish both within schedule.

EPIC Configuration Analyst specializing in Optime/Anesthesia for healthcare organization

EPIC Configuration Analyst – Optime, Anesthesia

EPIC Configuration Analyst specializing in Optime/Anesthesia for healthcare organization. Conducting in-depth analysis and tailoring solutions to fit organizational needs while working remotely.

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Staff Business Intelligence Engineer

ServiceNow Developer

Instructional Designer

Regional Sales Manager

Project and Materials Coordinator

Sales Associate

Sales Associate

Legislative Counsel Support Specialist

Field Service Engineer II

EPIC Configuration Analyst – Optime, Anesthesia