The Lettings Hub

Account Manager – SME

The Lettings Hub

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • You will be responsible for managing Goodlord’s accounts and driving growth through strategic up-selling and retention initiatives.
  • Focus on customer retention and growth, working closely with customers to understand how we can improve key products and up-selling additional products and features.
  • Managing both direct customer relationships with your own accounts, and working with a pool of shared customers but still maximising the opportunity they provide us.
  • Using data to communicate and educate our customers, through account reviews and other contact points that ultimately tie into our and their wider sales strategies.
  • Collate and provide clear and consistent customer feedback internally, to support our business strategy in improving customer experience

Requirements

  • You have solid experience in B2B account management and/or lettings experience.
  • You have a proven track record of delivery of customer progression, and growth of those customers as a result.
  • You are energetic, creative and curious in your approach while not being shy about expressing them
  • You have a positive attitude, and work well under pressure, and are able to problem solve when sometimes having to think outside the box.
Benefits
  • 🚀 **Grow with Goodlord:** your development is important to us, that’s why we are Great Place to Work - certified. Have a goal in mind? Share it with us and you can use your £1000 annual development fund to support it. We guarantee you’ll learn loads and develop both personally and professionally at Goodlord too!
  • 💕 **Your well-being matters**: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health
  • 🌴 **25 days holiday (plus BH) plus 1 day per full holiday year up to 32 days:** We believe regular breaks are essential for well-being and we encourage (some may say expect!) all goodlordians to take full advantage of their annual leave entitlement.
  • 🤗** Supporting your family**: we offer Goodlordians of all genders a generous 3 months of fully-paid time off to look after their new arrivals
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer retentionstrategic up-sellingproblem solvingcommunicationcreativitycuriositypositive attitudeability to work under pressure