VIP Account Manager
The Leaflet
full-time
Posted on:
Location Type: Remote
Location: Missouri • United States
Visit company websiteExplore more
About the role
- Develop and successfully maintain existing premium customer relationships within the state of Michigan.
- Develop account plans to maximize client business and product awareness to grow our share of wallet.
- Meet with and manage VIP customers, retaining the most important part of our business.
- Partnering with VIP management to ensure budget and KPI’s are managed to and met.
- Where appropriate work collaboratively with and manage successful relationships between HRD VIP group and other internal VIP account managers.
- Responsible for ensuring timely reporting on all account activity and Key Performance Indicators for your book of business.
- Ensure all relevant intelligence and business information is maintained and accurately recorded within the CRM tool weekly.
- Routinely retrieve reports to review, monitor and analyse data for effective account retention, and growth strategies and to identify and target potential key accounts/premium clients.
- Work with relevant people to design and deliver an appropriate local events strategy and entertain clients at these events with the support of VIP Hosts when required.
- Provide an exceptional bespoke level of service to our high value clients by implementing and ensuring maintenance of a call cycle/engagement plan each reporting period.
- Ensure knowledge of and compliance with all regulatory obligations and company policies in each state.
- Assist in mentoring and training new VIP Hosts.
- Lead special projects to elevate VIP value propositions with assistance from VIP Hosts.
- Love our brand and be an advocate of our values.
Requirements
- Must be able to pivot on demand and have creative problem-solving skills in unique situations.
- Demonstrates superb interpersonal skills, professionalism, leadership skills and critical thinking abilities.
- Proven track record in providing white glove customer service and a background in sportsbook an advantage.
- Ability to obtain and hold industry regulator employee licensing for each responsible jurisdiction within position remit.
- Experience as a brand and product representative preferred.
- Ability to communicate information clearly and professionally to clients & colleagues.
- Demonstrated skills in organization, planning and negotiation.
- Well-informed and displays a broad knowledge of the sports betting industry and products.
- Extensive working knowledge of the Casino and Sportsbook products, sites & systems.
- Previous experience using a CRM tool such as Salesforce/Oracle/Zendesk etc. and previous experience using Analytical Platforms such as Tableau, Power BI or Amplitude is highly desirable.
- Current Motor Vehicle driver’s license.
Benefits
- Competitive pay and benefits.
- Flexible vacation allowance.
- Startup culture backed by a secure, global brand.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
CRMdata analysisaccount managementcustomer serviceevent planningreportingKPI managementproblem-solvingnegotiationsportsbook knowledge
Soft Skills
interpersonal skillsleadership skillscritical thinkingprofessionalismorganizationplanningcommunicationcreativitymentoringadvocacy
Certifications
industry regulator employee licensingcurrent Motor Vehicle driver’s license