Service of Process Officer – Administrator
The Law Debenture Group
full-time
Posted on:
Location Type: Hybrid
Location: London • United Kingdom
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About the role
- Taking regular telephone and email queries from clients and law firms concerning queries on current appointments, new appointment enquiries and general queries on all aspects of SOP work.
- Calculating the fees to be charged for appointments and providing fee quotes to lawyers and appointor’s.
- Following up on enquiries, to request if our services are still required and timeline on transaction or any questions they may have.
- Providing cover for and assistance to colleagues due of absence and heavy workloads.
- Liaise with the New York office, Hong Kong office and Ireland Office for appointments to accept/accepted.
- Management and operation of the in-house database system, including entering company/personal/appointment information and checking/recording of legal documents.
- Financial Sanctions and VAT checks.
- Assisting with termination letters which involves checking a daily report from the database and merging information into either a letter or e mail to remind clients their contract is about to expire.
- Opening and dealing with post and courier packages.
Requirements
- Solid experience in process administration, particularly in dealing with high volumes of work.
- Experience in a legal organisation is particularly helpful to give an understanding of working with legal documentation.
- Strong organisational skills, a highly systematic and logical approach and the ability to multi task.
- A friendly and helpful manner and the ability to work within a small and closely knit team.
- Commitment to a high level of customer service.
- The ability to work on their own initiative without detailed supervision, once trained in our processes.
- A high level of attention to detail and a conscientious approach – clients pay us for our accuracy and care in getting things right.
- Good communication skills and a confident telephone manner.
- The ability to deal with people at all levels on the telephone and by e mail.
Benefits
- Competitive salary with performance bonus scheme
- Generous pension contribution
- Full healthcare cover
- Health cash plan
- Life assurance
- Buy/sell annual leave scheme
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
process administrationlegal documentationdatabase managementfee calculationfinancial sanctions checksVAT checksdocument merging
Soft Skills
organizational skillssystematic approachmulti-taskingcustomer serviceattention to detailcommunication skillsteamworkinitiativefriendly mannerconscientious approach