The Law Debenture Group

Director

• Lead the development and management of strategic relationships that drive referral business for Safecall’s outsourced employment investigations and hotline services
• Build and strengthen strategic relationships with law firms to generate referrals for employment investigations; identify and engage decision-makers and influencers
• Manage relationships with key software partners to integrate Safecall’s services into their offerings
• Maintain and grow a strategic relationship with a key Middle East partner that refers Safecall’s hotline services to global clients
• Proactively identify and establish new strategic relationships aligned with Safecall’s growth strategy
• Deliver against stretching revenue targets by converting referral opportunities into measurable business
• Maintain regular contact with all strategic referrers through face-to-face and virtual meetings
• Work closely with internal teams to align strategies with overall business objectives

Strategic Relationship Director

Executive Assistant

• Managing the compliance diary for a large portfolio of UK entities
• Preparing annual confirmation statements and liaising with clients
• Updating statutory registers upon instruction of clients
• Informing clients of statutory deadlines
• Drafting Director resolutions
• Maintenance of electronic corporate records
• Drafting of relevant approvals for routine corporate changes
• Incorporating UK entities and drafting post-completion documentation
• Contributing to revenue through accurate invoicing
• Developing and maintaining excellent relationships with clients and stakeholders

Graduate/Trainee Company Secretary

Client Services Representative

• Client and engagement administration for portfolio of client engagements
• Support client onboarding and scheme setup processes
• Strategic diary management and meeting coordination
• Client and engagement travel arrangements and logistics
• Engagement expense management and reconciliation
• Meeting preparation and follow up as needed from the Trustee/Client
• Undertaking client-specific chargeable work under direction of Trustee Directors
• Assist with operational aspects of client service delivery
• Coordinate client communications regarding meeting logistics, papers and reporting
• Generate engagement and client reports as needed by the engagement owners
• Maintain client records and documentation in accordance with governance standards and across systems
• Maintain data quality across client records and engagement information across key systems
• Support technology adoption, and building confidence, helping Trustees use systems effectively
• Assist with system changes and upgrades including systems testing and communicating changes to the wider team
• Support data quality initiatives including data reconciliations and checks across systems as requested by Team Leader or Operations Lead
• Process invoicing including WIP review, billing runs and client queries
• Administer credit notes and rebills
• Maintain accurate time recording against the right time categories
• Understand basic engagement financials (revenues, costs and margin) to flag areas of concern
• Management information updates (margin, utilisation and time reports)
• Regulatory submissions - support regulatory submissions, registrations and filings where appropriate
• Internal meetings – coordination and minute-taking where required including organisation of Away Days, Debates and social department events
• Team collaboration – Work proactively with CSE colleagues to ensure balanced workload, absence cover and seamless client service
• Process improvement – Identify and implement efficiency opportunities
• Professional development – Undertake training as appropriate and engage fully in the performance management process
• Culture contribution – Contribute positively to the LawDeb culture, attend meetings as required, and carry out duties willingly and diligently

Client Support Executive – 12-Month FTC, Mat Cover

• Manage a team of Client Support Executives in Pensions
• Transition from traditional secretarial support to a client-focused CSE model
• Build a positive, collaborative team culture
• Ensure excellent service levels and support through evolving CSE role requirements
• Coordinate client administration, onboarding, and engagement process
• Maintain client records and documentation according to governance standards
• Process invoicing and administer financial coordination

Client Support Executive, Team Leader

Manager

• Day to day management of a team of coordinators, providing leadership and support
• Planning workload, delegating tasks and setting clear team goals
• Identifying training needs and providing coaching, support and development to team members
• Completing regular quality assurance checks on all team members, and utilising results for continued training and development for individuals, as well as identifying trends for wider department development
• Supporting the coordination of corporate secretarial work across a range of jurisdictions and time zones worldwide, managing core relationships with our clients and our international legal network
• Ensuring clients’ legal entities are compliant with local requirements
• Lead on projects and face-to-face meetings with clients with support from GEMS management team
• Develop and maintain excellent relationships with clients, lawyers, global project managers and other providers of new business
• Act as the Client Relationship Manager (CRM) for a group of compliance clients, serving as the primary point of contact for oversight and escalations
• Provide continuous quality and high standard support for clients
• Carry out regular update calls and service reviews for clients to review progress and ensure that all action points are completed
• Maintaining internal systems (i.e. matter management system, and finance software)
• Ensure SLAs are met, and compliance requirements adhered to
• Focus on client satisfaction, and engage with regular client service review meetings, survey results, and identify areas for continued improvement
• Begin to build strong relationships with stakeholders and service providers to ensure service excellence
• Build relationships with teams across Law Debenture
• Support in key additional areas, including strategic projects, business development, process improvement and other areas important to for the GEMS business

Assistant Manager – GEM

Business Development Rep

• Generate new prospects via a variety of marketing and client acquisition methods
• Manage prospective clients, inbound and outbound, through the entire sales cycle
• Providing prospects with highly tailored and high quality information and documentation on a timely basis
• Achievement of sales targets
• Document, track and monitor all leads and activities in the relevant CRM system
• Work with Account Managers within the Safecall business
• Keep abreast of legislation affecting the business
• Represent Safecall at relevant Company and external events
• Responsible for managing the entire sales cycle from start to finish
• Development and delivery of presentations to prospective customers

Strategic Relationship Director

Graduate/Trainee Company Secretary

Client Support Executive – 12-Month FTC, Mat Cover

Client Support Executive, Team Leader

Assistant Manager – GEM

Business Development Manager