Account Manager

The Law Debenture Group

Account Manager at Safecall focusing on managing customer relationships and identifying sales opportunities. Building trust and achieving targets in a hybrid work environment.

Posted 7/20/2026full-timeSunderland • 🇬🇧 United KingdomJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in consultative, solution-based sales methodologies while effectively managing customer relationships to drive upsell opportunities and account retention. Proven ability to achieve sales targets through independent work in a fast-paced environment.

Highest-signal resume keywords

Account ManagementConsultative Sales MethodologySales Target AchievementPipeline ManagementCustomer Relationship Building

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationOnline Presentation SkillsRelationship DevelopmentTrust Building

Industry Keywords

SalesCustomer RetentionUpsell OpportunitiesProfessional ServicesTechnical Sales

About the role

Key responsibilities & impact

Build and maintain existing customer relationships to realise the upsell opportunity and successfully retain accounts
Day-to-day activity will involve contacting customers in a structured manner, discovering, and progressing opportunities
Development of account plans and adherence to them
Consultatively build relationships with customers
Uncover client’s business challenges and identify relevant business opportunities
Efficiently and effectively process opportunities into sales
Manage your own pipeline and all work activities, maintaining accurate information and up-to-date forecasts on all prospects
Achieve sales targets upsell and retention
Consistently meet or exceed monthly and quarterly sales targets

Requirements

What you’ll need

A minimum of 2 years’ experience in an account management role or similar
Experience of using a consultative, solution-based sales methodology, ideally from a professional services or software background
Proven record of achieving in sales roles
Ability to work independently in a fast-paced, technical sales environment
Excellent written and verbal communication skills
Ability to develop trust and relationships with prospects, customers, and colleagues
Excellent telephone and online presentation skills

Benefits

Comp & perks

Competitive salary with performance bonus scheme
Generous pension contribution
Full healthcare cover
Health cash plan
Life assurance
Buy/sell annual leave scheme