The Law Debenture Group

Client Support Executive, Team Leader

The Law Debenture Group

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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Job Level

Senior

About the role

  • Manage a team of Client Support Executives in Pensions
  • Transition from traditional secretarial support to a client-focused CSE model
  • Build a positive, collaborative team culture
  • Ensure excellent service levels and support through evolving CSE role requirements
  • Coordinate client administration, onboarding, and engagement process
  • Maintain client records and documentation according to governance standards
  • Process invoicing and administer financial coordination

Requirements

  • Team coordination or people management experience
  • Professional services or financial services background
  • Hands-on coordinator who balances CSE delivery with team leadership
  • Strong communicator who addresses behavioural issues confidently
  • Organised problem-solver managing multiple, competing priorities with ease
  • Connects with diverse personalities and supports people through change
  • Remains calm under pressure and models professional standards
  • Strong understanding of engagement administration and billing processes
  • Systems administration experience or aptitude for technology
  • Outstanding communication and organisational skills
  • Ability to address performance and behavioural issues
Benefits
  • Competitive salary with performance bonus scheme
  • Generous pension contribution
  • Full healthcare cover
  • Health cash plan
  • Life assurance
  • Buy/sell annual leave scheme
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client administrationonboardingengagement administrationbilling processesfinancial coordinationinvoicinggovernance standards
Soft Skills
team coordinationpeople managementstrong communicationproblem-solvingability to connect with diverse personalitiescalm under pressureorganisational skillsaddressing performance issuesaddressing behavioural issues