The Kendall Group

Account Manager

• Report to the Sales Manager as a key member of the Sales team
• Conduct outside customer sales and drive sales satisfaction through direct contact, phone, and electronic communications
• Manage assigned territory and established account base
• Identify decision makers, make sales calls, uncover customer needs, and close sales
• Contact customers and articulate Kendall’s value proposition for products and services
• Keep CRM account, contact, and opportunity pipeline information up to date
• Attend sales and company meetings, industry shows, and conventions as requested
• Represent Kendall in presentations, briefings, trade events, and public relations activities
• Entertain customers and maintain goodwill
• Promote customer training programs
• Make special or emergency deliveries when needed
• Contribute to annual budgeting and forecasting
• Forward competitor activity information and possible sales leads
• Plan account strategies, goals, and objectives
• Meet or exceed sales targets and maximize gross margin and profit goals
• Conduct business reviews aligned with client goals and present to client executives
• Collaborate with technical, management, project, and other internal resources to achieve account goals
• Manage proposal delivery and follow-up
• Pursue business aligned with company goals
• Participate in project management meetings to ensure customer satisfaction and identify revenue opportunities
• Review sales reports and provide value-added solutions
• Submit call, expense, and other required reports
• Present project change orders
• Liaise between Kendall resources to resolve account issues, including project delays, warranty, and repair issues
• Assist with delinquent account collection and obtain credit information from new customers
• Perform other duties as assigned

Consultant

• Deliver accelerated sales growth in consulting business, services, and associated automation hardware and software portfolio
• Understand customers’ business drivers and desired outcomes
• Combine capabilities and solutions to fully meet customer expectations
• Manage the services portfolio, go-to-market strategy and partner ecosystem related to Lifecycle Services
• Develop goals and metrics and coordinate with team members on meeting targets
• Attract new and expand existing customers by defining a commercial process
• Collaborate with outside sales to create and maintain a robust sales funnel
• Execute a business plan and deliver technical solutions to meet customer expectations

Account Manager

Lifecycle Services Solution Consultant