The Jeffcoat Firm

Bilingual

• Answer and manage inbound and outbound calls from potential new clients in English and Spanish
• Conduct comprehensive intake interviews and accurately gather case details
• Clearly document all information for attorney and internal review
• Explain firm processes, expectations, and next steps to callers
• Enter and maintain accurate client data in the firm’s case management system
• Handle sensitive or emotional conversations with professionalism and empathy
• Follow established intake scripts, qualification guidelines, and firm procedures
• Collaborate with attorneys, supervisors, and intake leadership to ensure smooth case flow

Client Specialist, Bilingual Intake Agent

Chief Marketing Officer

• Develop, lead, and drive all aspects of the firm's marketing and business development operations.
• Create a cohesive, short-term and long-term marketing strategy.
• Partner with C-suite executives on vendor selection and performance measurement.
• Define and maintain a consistent brand image and voice across communication channels.
• Oversee the firm's digital presence and traditional marketing efforts.
• Develop internal analytics and dashboards for actionable initiatives.
• Conduct market research and analysis to identify new opportunities.
• Enhance client experience and retention through client journey programs.
• Manage marketing budgets and resource allocation effectively.
• Build and lead a high-performing marketing team.

Manager

• Managing attorney calendar, court appointments, client meetings, and answering phone calls
• Assisting in the preparation of motions, discovery requests, and affidavits
• Answering client questions about their case
• Drafting correspondence, and legal documents
• Maintaining case files and updating case management software
• Responsible for correctly documenting activity in case files
• Conducting client intake interviews and obtaining relevant information
• Coordinating with clients, court staff, law enforcement, and solicitors
• Assisting with trial preparation, including organizing discovery and files
• Attends required morning and monthly meetings
• Performs other job duties and responsibilities as assigned

Criminal Defense Case Manager

• Managing attorney calendar, court appointments, client meetings, and answering phone calls
• Assisting in the preparation of motions, discovery requests, and affidavits
• Answering client questions about their case
• Drafting correspondence, and legal documents
• Maintaining case files and updating case management software
• Responsible for correctly documenting activity in case files
• Conducting client intake interviews and obtaining relevant information
• Coordinating with clients, court staff, law enforcement, and solicitors
• Assisting with trial preparation, including organizing discovery and files
• Attends required morning and monthly meetings