The Jeffcoat Firm

Attorney

• Supervise the performance, productivity, and operational effectiveness of Medical Records and Investigations departments
• Ensure departments meet established service-level expectations and document acquisition timelines
• Oversee acquisition of medical records, FOIA materials, insurance info, and other key evidentiary documentation
• Actively diagnose workflow issues, implement corrective actions, and prevent recurring breakdowns
• Conduct regular weekly check-ins and bi-weekly one-on-one meetings with team members

Attorney Support Manager – Plaintiff Department

Chief Technology Officer

• Develop and execute the firm’s technology strategy, infrastructure, and innovation roadmap.
• Align technology investments with the firm’s business goals.
• Lead the IT organization, including business analytics, driving digital transformation, cloud evolution, and AI adoption.
• Ensure robust cybersecurity practices and lead initiatives in data privacy and AI governance.
• Oversee infrastructure management and vendor relationships.
• Mentor a high-performing IT team and foster a client-service-oriented IT culture.

Chief Technology Officer – CTO

Administration

• Collaborate with stakeholders (e.g., attorneys, operations leadership, reporting functions) across the organization to identify and prioritize enhancements and configurations needed within the Litify platform.
• Ensure integrations between Litify and other platforms are operating successfully.
• Remain current with newly released functionality and updates to implement enhanced system performance and user experience.
• Manage user accounts, including adding new users, updating permission sets, and assigning profiles to ensure appropriate access levels.
• Ensure user accounts are closed promptly when access is no longer needed, and regularly audit user lists for accuracy.
• Execute updates within the Litify platform, such as creating/editing fields, picklists, and list views to meet evolving business requirements.
• Create and modify matter plans, tasks, teams, and page layouts to align with organizational processes and workflows.
• Advise Operations and other teams on the development and refinement of Reports and Dashboards to provide actionable insights and relevant information to users.
• May provide training on the development of Reports and Dashboards.
• Troubleshoot user issues related to the Litify platform and coordinate the submission of support requests with Litify Customer Success Managers (CSMs) and Support.
• Directly provides Onboarding Support to new hires or newly promoted roles to support productivity and a smooth onboarding experience.
• Outstanding peer-to-peer collaboration and partnership; act with a sense of urgency and flexibility to support internal customers and their client facing needs.
• Provide general Litify support to users, including troubleshooting software and configuration issues.
• Collaborate with the IT team to ensure the overall stability and security of the organization's technology stack.
• Proactively set up processes and procedures to manage and protect client and business data, with a focus on Litify-related security management.
• Consistently seek out industry best practices and emerging trends in Litify administration, IT management, and data security.

Attorney Support Manager – Plaintiff Department

Chief Technology Officer – CTO

Litify Administrator