Quality & Training Manager – Clinical Operations
PRM
Field Service Technician, Coffee E&S
The J.M. Smucker Co.
full-time
Posted on:
Location Type: Remote
Location: Remote • Massachusetts, New Hampshire • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Lead the equipment service business for corporations in MA area
- Obtain expert knowledge from training teams to learn the ins and outs of coffee machinery and equipment
- Provide best-in-class customer service to maximize customer satisfaction and retention
- Perform scheduled service on equipment including proactive maintenance, installations, machine removals, asset management, and emergency service requests
- Manage equipment inventories including quarterly warehouse inventory checks and ordering parts as needed
- Document proper procedures including electronic invoices, customer names and contact information, reported quality issues and other related activities
- Drive and maintain a state-of-the-art company vehicle, fully equipped with heated seats, large navigation screen, shelving
- Be available for on-call duties as required by rotational program
Requirements
- High School Diploma or equivalent
- Reside within Central MA or Southeast New Hampshire
- Basic computer skills in Microsoft Office
- Strong customer service skills
- Ability to provide a valid driver’s license and clean driving record
- Ability to meet physical requirements including lifting up to 75 pounds and frequent driving
- Ability to work on-call hours at least once a month (on-call duties covered by a rotational program)
- Entry level plumbing and electrical experience preferred
- Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
Benefits
- State-of-the-art company vehicle, fully equipped with heated seats, large navigation screen, shelving
- Our Total Rewards benefits
- Continuous opportunities to learn, grow and develop
- Support for employees' physical, emotional, and financial needs
- Commitment to an inclusive and diverse organization
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
plumbing experienceelectrical experienceequipment maintenanceinstallationsasset managementinventory managementemergency servicedocument procedureslifting up to 75 poundsdriving
Soft skills
customer servicecommunicationproblem-solvingattention to detailtime managementadaptabilityteamworkorganizational skillsdependabilityavailability for on-call duties
Certifications
High School Diplomavalid driver’s license
