Field Engineer

• Lead the equipment service business for corporations in MA area
• Obtain expert knowledge from training teams to learn the ins and outs of coffee machinery and equipment
• Provide best-in-class customer service to maximize customer satisfaction and retention
• Perform scheduled service on equipment including proactive maintenance, installations, machine removals, asset management, and emergency service requests
• Manage equipment inventories including quarterly warehouse inventory checks and ordering parts as needed
• Document proper procedures including electronic invoices, customer names and contact information, reported quality issues and other related activities
• Drive and maintain a state-of-the-art company vehicle, fully equipped with heated seats, large navigation screen, shelving
• Be available for on-call duties as required by rotational program

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