Support Engineer – Modern Endpoint Engineer, Intune, AI, Automation
The Iserv Company
full-time
Posted on:
Location Type: Hybrid
Location: Grand Rapids • Missouri • United States
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Tech Stack
About the role
- Microsoft Intune Engineering: Design, implement, and maintain Microsoft Intune configurations for Windows and mobile devices
- Lead customer migration projects to Microsoft Intune
- Build, manage, and maintain compliance policies, configuration profiles, endpoint security policies and baselines, application deployments and assignments
- Troubleshoot enrollment, policy, and application delivery issues; perform root-cause analysis and remediation
- Support Windows provisioning workflows, including Autopilot-related processes
- Apple Device Management: Support and administer Apple Business Manager (ABM) integrations with Microsoft Intune
- Manage Apple enrollment workflows, including Automated Device Enrollment (ADE)
- Support VPP app procurement, assignments, and deployment troubleshooting
- Maintain and document repeatable enrollment standards and operational procedures for Apple devices
- Create and maintain automation for common Intune and endpoint management tasks
- Build scripts and repeatable processes to reduce manual portal work and improve consistency
- Apply DevOps principles to endpoint and infrastructure workflows
- Build, maintain, and monitor configuration standards across customer environments
- Improve operational visibility and standardization through reporting, metrics, and structured outputs
- Collaborate with peers to test, validate, and continuously improve automation and operational designs
- Use AI tools to improve operations, documentation, troubleshooting, and customer outcomes
- Collaborate with teams exploring AI driven workflows and automation enhancements
- Produce internal documentation, runbooks, and customer ready guidance
- Partner with cross-functional teams to support escalations and standardize best practices
- Provide technical guidance and knowledge sharing to support and engineering teams
- Contribute ideas and feedback to improve tooling, workflows, and service delivery
Requirements
- Strong hands-on experience with Microsoft Intune (MDM/MAM), including migrations, policy creation, app deployment, and troubleshooting
- Solid understanding of endpoint security concepts and compliance controls
- Strong troubleshooting skills with the ability to communicate clearly with both technical and non-technical audiences
- Demonstrated ability to document processes and create repeatable operational standards
- Experience with automation and scripting (PowerShell, GitHub, CI/CD and/or equivalent) with a mindset for continuous improvement
- Familiarity with DevOps concepts such as configuration management, automation pipelines, testing, and version control
- AI familiarity: Microsoft 365 Copilot (preferred), Copilot Studio (bonus), ConnexAI (bonus), Azure AI Foundry (bonus), or similar AI platforms
- Interest in using AI to improve service delivery, documentation quality, and operational efficiency
- Experience in a managed services or multi-customer environment
- ConnectWise Manage / Asio RMM experience
- MD-102 Certification
- Bachelor's Degree
- Previous consulting experience
- Experience managing Apple devices using Apple Business Manager (ABM) & Intune
Benefits
- Opportunity to build automation and operational improvements that scale across environments
- A team culture focused on continuous improvement, standardization, and smart use of emerging tools (including AI)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Microsoft Intuneendpoint securitytroubleshootingautomationscriptingPowerShellGitHubCI/CDDevOpsApple Business Manager
Soft Skills
communicationdocumentationcollaborationproblem-solvingcustomer servicetechnical guidancecontinuous improvementfeedbackoperational efficiencystandardization
Certifications
MD-102Bachelor's Degree