The Iserv Company

Support Engineer

• Microsoft Intune Engineering: Design, implement, and maintain Microsoft Intune configurations for Windows and mobile devices
• Lead customer migration projects to Microsoft Intune
• Build, manage, and maintain compliance policies, configuration profiles, endpoint security policies and baselines, application deployments and assignments
• Troubleshoot enrollment, policy, and application delivery issues; perform root-cause analysis and remediation
• Support Windows provisioning workflows, including Autopilot-related processes
• Apple Device Management: Support and administer Apple Business Manager (ABM) integrations with Microsoft Intune
• Manage Apple enrollment workflows, including Automated Device Enrollment (ADE)
• Support VPP app procurement, assignments, and deployment troubleshooting
• Maintain and document repeatable enrollment standards and operational procedures for Apple devices
• Create and maintain automation for common Intune and endpoint management tasks
• Build scripts and repeatable processes to reduce manual portal work and improve consistency
• Apply DevOps principles to endpoint and infrastructure workflows
• Build, maintain, and monitor configuration standards across customer environments
• Improve operational visibility and standardization through reporting, metrics, and structured outputs
• Collaborate with peers to test, validate, and continuously improve automation and operational designs
• Use AI tools to improve operations, documentation, troubleshooting, and customer outcomes
• Collaborate with teams exploring AI driven workflows and automation enhancements
• Produce internal documentation, runbooks, and customer ready guidance
• Partner with cross-functional teams to support escalations and standardize best practices
• Provide technical guidance and knowledge sharing to support and engineering teams
• Contribute ideas and feedback to improve tooling, workflows, and service delivery

Support Engineer – Modern Endpoint Engineer, Intune, AI, Automation

• Design, implement, and maintain Microsoft Intune configurations for Windows and mobile devices
• Lead customer migration projects to Microsoft Intune
• Build, manage, and maintain compliance policies, configuration profiles, endpoint security policies, and application deployments
• Troubleshoot enrollment, policy, and application delivery issues; perform root-cause analysis and remediation
• Support Windows provisioning workflows, including Autopilot-related processes
• Support and administer Apple Business Manager (ABM) integrations with Microsoft Intune
• Manage Apple enrollment workflows, including Automated Device Enrollment (ADE)
• Support VPP app procurement, assignments, and deployment troubleshooting
• Create and maintain automation for common Intune and endpoint management tasks
• Apply DevOps principles to endpoint and infrastructure workflows
• Collaborate with peers to test, validate, and continuously improve automation and operational designs

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IT Support Technician – Managed Services

• Deliver exceptional technical support focused on first-call resolution.
• Incorporate AI tools (e.g., generative AI or automated scripting) to enhance troubleshooting efficiency.
• Participate in a tiered structure, managing vendor escalations while exploring AI-driven solutions for complex issues.
• Perform recurring tasks using AI-powered analytics to proactively identify and resolve potential system events before they impact the client.
• Configure and troubleshoot systems with an eye toward AI-enhanced threat detection, patch management, and predictive security.
• Deliver timely, professional updates to clients and internal teams, utilizing AI-assisted communication tools for streamlined reporting.
• While primarily working in a remote capacity, you will occasionally work onsite at customer locations to install firewalls, switches, and access points, or act as "Smart Hands" for remote engineers.
• Contribute to special projects, such as piloting new AI features within our support ecosystem.