The Iserv Company

Support Engineer

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IT Support Technician – Managed Services

• Deliver exceptional technical support focused on first-call resolution.
• Incorporate AI tools (e.g., generative AI or automated scripting) to enhance troubleshooting efficiency.
• Participate in a tiered structure, managing vendor escalations while exploring AI-driven solutions for complex issues.
• Perform recurring tasks using AI-powered analytics to proactively identify and resolve potential system events before they impact the client.
• Configure and troubleshoot systems with an eye toward AI-enhanced threat detection, patch management, and predictive security.
• Deliver timely, professional updates to clients and internal teams, utilizing AI-assisted communication tools for streamlined reporting.
• While primarily working in a remote capacity, you will occasionally work onsite at customer locations to install firewalls, switches, and access points, or act as "Smart Hands" for remote engineers.
• Contribute to special projects, such as piloting new AI features within our support ecosystem.

Account Executive

• Leverage Your Network: Activate your existing relationships to generate immediate pipeline. You know who needs this technology and you know how to reach them.
• Technical Scoping & Discovery: Lead the architectural discussion. You act as the primary "Solution Architect" during the sales cycle, mapping out how our AI agents will integrate with their current tech stack.
• Executive Presentation: Translate complex technical capabilities into clear financial ROI for CFOs and Business Owners.
• Close Complex Deals: Navigate multi-stakeholder sales cycles, manage contract negotiations, and secure the win.

Senior Account Executive – AI Voice, CX Solutions

Customer Success Manager

• Serve as the primary liaison for key accounts, ensuring they aren't just "happy," but are successfully adopting the technology we deploy.
• Identify opportunities within existing client accounts where AI or Automation solutions could solve a business pain point, and tee these up for the Sales team.
• Conduct quarterly business reviews (QBRs) with a focus on value delivery and technology road-mapping.
• Act as the bridge between Sales and Technical teams to validate complex orders.
• Assist in the creation of Scopes of Work (SOW), utilizing your organizational skills to ensure no detail is missed during the quoting process.
• Maintain impeccable data hygiene in our CRM/PSA, potentially utilizing AI tools to summarize client interactions and action items.
• Own the critical "Sales-to-Operations" handoff. You are responsible for ensuring the Project Management (PM) team has everything they need to start a project successfully.
• Manage client expectations during the onboarding phase, ensuring clear communication channels are established.
• Troubleshoot roadblocks during the provisioning process so the Sales team can focus on selling and the PM team can focus on deploying.
• Be an internal champion for efficiency. Use your independent judgment to suggest new AI tools or automations that could make the Sales or Onboarding process faster.
• Stay educated on the rapidly changing AI landscape (Microsoft Copilot, ChatGPT, Automation platforms) to better converse with clients and improve your own productivity.

Technical Client Success Manager – AI, Operations Focus

• Serve as the primary liaison for key accounts, ensuring they aren't just "happy," but are successfully adopting the technology we deploy.
• Identify opportunities within existing client accounts where AI or Automation solutions could solve a business pain point, and tee these up for the Sales team.
• Conduct quarterly business reviews (QBRs) with a focus on value delivery and technology road-mapping.
• Act as the bridge between Sales and Technical teams to validate complex orders.
• Assist in the creation of Scopes of Work (SOW), utilizing your organizational skills to ensure no detail is missed during the quoting process.
• Own the critical "Sales-to-Operations" handoff.
• Manage client expectations during the onboarding phase, ensuring clear communication channels are established.
• Be an internal champion for efficiency.

Technical Client Success Manager – AI & Operations Focus

• Serve as the primary liaison for key accounts
• Identify opportunities within existing client accounts where AI or Automation solutions could solve a business pain point
• Conduct quarterly business reviews (QBRs)
• Act as the bridge between Sales and Technical teams to validate complex orders
• Assist in the creation of Scopes of Work (SOW)
• Maintain impeccable data hygiene in our CRM/PSA
• Own the critical "Sales-to-Operations" handoff
• Troubleshoot roadblocks during the provisioning process
• Use your independent judgment to suggest new AI tools or automations to make the Sales or Onboarding process faster