The Iserv Company

Support Engineer – Modern Endpoint Engineer, Intune, AI, Automation

The Iserv Company

full-time

Posted on:

Location Type: Hybrid

Location: Orlando • Florida • United States

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Junior

Tech Stack

Azure

About the role

  • Design, implement, and maintain Microsoft Intune configurations for Windows and mobile devices
  • Lead customer migration projects to Microsoft Intune
  • Build, manage, and maintain compliance policies, configuration profiles, endpoint security policies, and application deployments
  • Troubleshoot enrollment, policy, and application delivery issues; perform root-cause analysis and remediation
  • Support Windows provisioning workflows, including Autopilot-related processes
  • Support and administer Apple Business Manager (ABM) integrations with Microsoft Intune
  • Manage Apple enrollment workflows, including Automated Device Enrollment (ADE)
  • Support VPP app procurement, assignments, and deployment troubleshooting
  • Create and maintain automation for common Intune and endpoint management tasks
  • Apply DevOps principles to endpoint and infrastructure workflows
  • Collaborate with peers to test, validate, and continuously improve automation and operational designs

Requirements

  • Strong hands-on experience with Microsoft Intune (MDM/MAM), including migrations, policy creation, app deployment, and troubleshooting
  • Solid understanding of endpoint security concepts and compliance controls
  • Strong troubleshooting skills with the ability to communicate clearly with both technical and non-technical audiences
  • Demonstrated ability to document processes and create repeatable operational standards
  • Experience with automation and scripting (PowerShell, GitHub, CI/CD and/or equivalent) with a mindset for continuous improvement
  • Familiarity with DevOps concepts such as configuration management, automation pipelines, testing, and version control
  • AI familiarity: Microsoft 365 Copilot (preferred), Copilot Studio (bonus), ConnexAI (bonus), Azure AI Foundry (bonus), or similar AI platforms
  • Interest in using AI to improve service delivery, documentation quality, and operational efficiency
Benefits
  • Health insurance
  • Professional development opportunities
  • Flexible work arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Microsoft Intuneendpoint securitytroubleshootingautomationscriptingPowerShellGitHubCI/CDconfiguration managementDevOps
Soft Skills
communicationtroubleshooting skillsdocumentationcollaborationcontinuous improvement